German Customer Support Representative - Spain

Position : Customer Service Representative

Location : Spain

Employment type : Full-time

Work model : Remote

DUTIES AND RESPONSIBILITIES Handle incoming customer inquiries (via phone email chat or automated alerts) and address user needs efficiently

Record call details in the call management system ensuring timely responses and resolutions within the agreed SLA

Maintain up-to-date knowledge of services and products particularly those tailored to individual customer applications

Escalate any potential service issues to the senior team members as needed

Adhere to all project processes and procedures

Ensure compliance with the contractual SLA

Provide coverage for other Agents in their absence whether within the same team or across different teams

Collaborate with the team on specific projects when requested

Fulfill administrative responsibilities including managing holiday sickness and overtime records

Participate in regular team meetings

Perform additional tasks as assigned by the management to ensure continued service performance quality and customer satisfaction

REQUIREMENTS Native / fluent in German both verbal and written. Proficiency in English (minimum B2 level)

A minimum of 1 year of customer service experience is required preferably technical support

Advanced IT knowledge in signal path connectivity wireless networking music and audiovisual products

Strong aptitude for working in a customer service environment

Excellent customer care skills with the ability to listen to and understand customer needs

Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

OFFER Excellent remuneration package based on experience skills and performance

Working schedule : Monday to Friday 09 : 00 AM - 06 : 00 PM

Be part of a dynamic and creative team with positive and friendly atmosphere

23 working days of paid annual leave

Guidance and tools to reach your full potential

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1

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