Talent.com
Esta oferta de trabajo no está disponible en tu país.
Enterprise Customer Success Manager

Enterprise Customer Success Manager

deepset GmbHBarcelona, Catalonia, SPAIN
Hace 20 días
Descripción del trabajo

TL;DR

We are looking for a strategic, commercially-minded Enterprise Customer Success Manager to join our small, but mighty, CS team. In this role, you will own relationships with our most important customers, ensuring their long-term success while actively uncovering new opportunities to expand our footprint.

Acting as their trusted advisor, you will help them realize the full value of our solutions and play a key role in driving retention, expansion, and account health across your portfolio.

Requirements

4+ years in Customer Success, Account Management, Consulting, or related roles in a B2B SaaS or enterprise software environment.

Proven success in managing, retaining, and expanding enterprise accounts.

Ability to understand complex technical products and communicate them in a customer-centric way.

Strong commercial acumen, able to spot growth opportunities and collaborate with sales to unlock them.

Excellent stakeholder management, presentation, and communication skills, tailoring engagement from users to C-suite.

Highly organized, proactive, and comfortable owning outcomes with minimal oversight.

Data-driven approach to understanding customer behavior, driving decisions, informing strategy, and measuring success.

Experience with Salesforce or other CRM platforms.

Benefits

Remote-first setup with flexible hours and tech of your choice

30 days vacation plus extra days for family sick leave

Competitive salary and stock options for every team member

Monthly sports and mental health support allowance with Oliva

Annual learning and development budget

Monthly team socials and in-person meetups

Dog-friendly Berlin HQ

Why deepset

At deepset, we’re on a mission to make custom AI solutions accessible to every organization. With Haystack, thousands of developers build advanced LLM applications daily, while our enterprise-ready AI Platform helps companies turn large language models into business value. We’re remote-first, flexible, and foster a culture of trust and ownership. You’ll collaborate with top-tier tech talent, tackle meaningful challenges, and help transform complex AI into simple, powerful solutions ready for the real world.

Nice to have

Experience working with enterprise customers.

Experience working in a remote-centric startup environment.

Experience with AI / ML, open-source, or B2B SaaS developer-facing products.

Familiarity with analytics platforms and CSP tools such as Gainsight.

Experience with public sector, finance, or regulated industries.

What you will do

Own the post-sales customer journey for assigned enterprise accounts, ensuring long-term success and value.

Develop and execute customer success plans, including onboarding, adoption, training, and success metrics alignment.

Drive retention and growth by ensuring customers achieve meaningful outcomes and value from our solutions.

Act as the voice of the customer internally, partnering with Product, Engineering, and Sales to champion customer needs.

Lead quarterly business reviews (QBRs), value realization check-ins, and strategic roadmap and customer goal alignment.

Collaborate with Sales to identify, qualify, and support upsell and cross-sell opportunities.

Use data to monitor customer health, identify risks, and implement strategies to drive renewals and expansion.

Assist in building customer success programs and processes to improve customer experience and engagement.

Maintain high levels of customer satisfaction and ensure clear documentation in CRM and other systems.

J-18808-Ljbffr

#J-18808-Ljbffr

Crear una alerta de empleo para esta búsqueda

Enterprise Manager • Barcelona, Catalonia, SPAIN

Ofertas relacionadas
  • Oferta promocionada
Customer Success Manager - DACH

Customer Success Manager - DACH

Management EventsBarcelona, Catalunya, Spain
Customer Success Manager (m / w / d) bei Management Events.Management Events, ein dynamisch wachsendes B2B-Unternehmen, sucht einen engagierten Customer Success Manager, um unser Wachstum weiter voranz...Mostrar másÚltima actualización: hace más de 30 días
Customer Success Manager

Customer Success Manager

BrandBastionBarcelona, Catalonia, ES
Teletrabajo
Quick Apply
BrandBastion is a leading AI-powered solution for social media engagement and brand protection.Imagine a role where your contributions directly shape innovative AI solutions.There is opportunity fo...Mostrar másÚltima actualización: hace 12 días
  • Oferta promocionada
Customer Success Manager

Customer Success Manager

Eleven VMSBarcelone, SPAIN
En tant que Customer Success Manager, vous jouerez un rôle clé dans l'assurance de la satisfaction et du développement de notre clientèle en pleine croissance. Chez LittleBig Connection, le succès c...Mostrar másÚltima actualización: hace más de 30 días
  • Oferta promocionada
  • Nueva oferta
Customer Success Manager (EMEA)

Customer Success Manager (EMEA)

NPAWBarcelona, Catalonia, España
Join to apply for the Customer Success Manager (EMEA) role at NPAW.NPAW is the leading video intelligence company helping online streaming services grow. A global pioneer in its space, NPAW has o...Mostrar másÚltima actualización: hace 11 horas
  • Oferta promocionada
  • Nueva oferta
Customer Success Manager (H / F / NB)

Customer Success Manager (H / F / NB)

D-EDGEBarcelona, Catalonia, España
Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.Mission : Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales...Mostrar másÚltima actualización: hace 11 horas
  • Oferta promocionada
Customer Sucess Manager

Customer Sucess Manager

Konica MinoltaBarcelona, España
Podrás formar parte de un equipo joven y dinámico en un entorno marcado por la FLEXIBILIDAD e INNOVACIÓN.Te gustaría desarrollar tu carrera profesional en una compañía en plena transformación digit...Mostrar másÚltima actualización: hace más de 30 días
  • Oferta promocionada
Customer Success Engineer

Customer Success Engineer

Ackcent CybersecurityBarcelona, Kingdom Of Spain, España
Descripción del puesto / Funciones.Buscamos un / a Service Delivery Manager, que será responsable de garantizar que las prácticas de Gestión de Servicios estén definidas e implementadas dentro del de...Mostrar másÚltima actualización: hace más de 30 días
  • Oferta promocionada
Customer Success Manager (F / H)

Customer Success Manager (F / H)

SteepleBarcelona, España
Steeple es una scale-up de hipercrecimiento con la voluntad de revolucionar la vida laboral de las empresas con una herramienta de comunicación interna "Físico-Digital. Nuestra misión es integrar a ...Mostrar másÚltima actualización: hace más de 30 días
  • Oferta promocionada
Product Manager – Customer Experience (eCommerce)

Product Manager – Customer Experience (eCommerce)

ShakersSils, Catalonia, España
Product Manager – Customer Experience (eCommerce).Desde Shakers buscamos un Product Manager para liderar proyectos estratégicos dentro de la experiencia de cliente (eCommerce) en una empresa de mue...Mostrar másÚltima actualización: hace 7 días
  • Oferta promocionada
Customer Success Manager

Customer Success Manager

ArtisanBarcelona, Catalonia, España
At Artisan, we’re building real AI employees - not copilots, not assistants, but autonomous teammates.Our first, Ava , is an AI BDR. She finds and researches leads, writes emails in your company...Mostrar másÚltima actualización: hace 15 días
  • Oferta promocionada
  • Nueva oferta
Account Manager (Customer Success)

Account Manager (Customer Success)

DelectatechBarcelona, Catalonia, España
DELECTATECH es una startup ubicada en Barcelona y centrada en la investigación y desarrollo de aplicaciones SaaS basadas en Inteligencia Artificial (Natural Language Processing & Deep Learning...Mostrar másÚltima actualización: hace 11 horas
  • Oferta promocionada
Customer Success Hospitality

Customer Success Hospitality

SEPTEO España y PortugalBarcelona, Cataluña, España
Te apasiona el mundo del Customer Success, el sector hospitality y las soluciones tecnológicas SaaS? ¿Eres una persona organizada, con excelentes habilidades comunicativas y disfrutas trabajar en e...Mostrar másÚltima actualización: hace 23 días
  • Oferta promocionada
  • Nueva oferta
Customer Success Manager

Customer Success Manager

Longtail TechnologiesBarcelona, Catalonia, España
Company Description Company Description.At Longtail we are building an intelligent, autonomous decision streaming platform for airlines. We build humanly impossible workflows by overlaying scalabl...Mostrar másÚltima actualización: hace 11 horas
  • Oferta promocionada
Customer Success Manager For Construction

Customer Success Manager For Construction

Autodesk, Inc.Barcelona, Kingdom Of Spain, España
As a Customer Success Manager for Construction within our Customer Success organisation for Enterprise business, retaining and expanding our enterprise customers in the construction domain is one o...Mostrar másÚltima actualización: hace más de 30 días
  • Oferta promocionada
  • Nueva oferta
Customer Success Process Manager

Customer Success Process Manager

AutodeskBarcelona, Catalonia, España
Overview Autodesk’s Customer Success Field Readiness team is seeking a Customer Success Process Manager to lead process design, documentation, governance, and prioritization across global CS tea...Mostrar másÚltima actualización: hace 11 horas
  • Oferta promocionada
Enterprise Account Manager

Enterprise Account Manager

Ruijie NetworksBarcelona, Província de Barcelona, Spain
Establish and manage customer relationships with operators or enterprise clients : Be responsible for customer relationship planning, expansion, and management for the ToB customer base;.Lead sales ...Mostrar másÚltima actualización: hace más de 30 días
Customer Success Manager (Germanspeaking)

Customer Success Manager (Germanspeaking)

PVcaseBarcelona, CT, ES
As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA) and is o...Mostrar másÚltima actualización: hace más de 30 días
  • Oferta promocionada
Strategic Customer Success Manager

Strategic Customer Success Manager

SerralaBarcelona, Provincia de Barcelona, España
German (native speaker) and English (C1).Serrala is the global leader in finance process automation.For over 40 years, we have been advancing the office of the CFO with our award-winning suite of f...Mostrar másÚltima actualización: hace más de 30 días
  • Oferta promocionada
  • Nueva oferta
Strategic customer success manager

Strategic customer success manager

SerralaBarcelona, Catalonia, SPAIN
Location : Barcelona, Spain (hybrid)Contract : full time / indefinite Language(s) : German (native speaker) and English (C1)Serrala is the global leader in finance process automation.For over 40 years...Mostrar másÚltima actualización: hace 12 horas
  • Oferta promocionada
Client Success Manager

Client Success Manager

SmadexBarcelona, Cataluña, España
Barcelona in 2010 and sold to American-based and stock-listed Entravision in 2018 (NYSE : EVC).We power campaigns for Apps, Games, and Brands across Mobile and CTV using advanced machine learning an...Mostrar másÚltima actualización: hace más de 30 días