Customer Service

Who we are

Ventós Group

is an international company specialized in the distribution and production of Essential Oils & Aroma Chemicals with the Head Quarters located in Barcelona, Spain. The group has 9 subsidiaries around the world.

We believe our people are our most important asset, so we'll offer you a dynamic international working environment with constant opportunities for development.

Currently we need to reinforce our Sales team by incorporating an

Sales Assistant.

Your Role

Assisting in sales and setting up new customer accounts

Ordering samples and documentation for customers and following up with them

Entering quotations and sales orders, following up and keeping the customer informed on the status of orders

Co-ordinate the arrival of goods with the Purchasing Department to ensure delivery on time

Generate and prepare export documentation and liaise with HQ for export information and documentation

Manage customers through open and interactive communication

Identify and assess customer needs.

Manage customer complaints by following up to ensure their resolution

Maintain customer databases

Communication and coordination with other departments

Your Skills and Experience

Previous and recent experience of at least 2-3 years in the administrative area in a related field with excellent customer service skills.

We will consider you to bring higher education in the field of economics (ADE, Business Administration, etc.) or chemistry, among other related training.

High level of English

Desire to be part of a fast growing company with the opportunity to progress as a professional.

Strong communication skills and able to work alone and as part of a team; enthusiastic and reliable

Organised person

Experience with Navision ERP a plus

Additional Information

We offer a benefits package which includes :

Option to work remotely 1 whole day and 2 afternoons per week.

Flexible working hours

Free language classes depending on the needs and other training courses.

Health Insurance.

Common spaces for after work activities.

Meal and breakfast service partially subsidized by the company.

Corporate paddle tennis court for employees and family members

Do you think your professional profile fits and this could be a good project for you? Send us your application and tell us why!