American Express Customer Service German Speaker; Future Opportunities

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American Express Customer Service German Speaker; Future Opportunities, madrid col-narrow-left

Client : American Express

Location : madrid, Spain

Job Category : Other

EU work permit required : Yes

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Job Reference : 41807640726496870432460

Job Views : 1

Posted : 23.07.2025

Expiry Date : 06.09.2025

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Job Description : You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express invites you to share your resume so you can be considered for futures opportunities in the Customer Service Business Unit for the German market , located in Madrid.

Qualifications :

Highly proficient in German and English, with strong verbal and written communication skills especially in a business context.

Demonstrate personal excellence by remaining positive in difficult situations.

Display a passion to serve by delivering outstanding service in every interaction with our Customers.

The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers.

Strong interpersonal, communication, verbal, and written skills.

Assertiveness to handle difficult conversations.

Excellent negotiation, influencing and resourcefulness skills.

Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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