Esta oferta de trabajo no está disponible en tu país.
Customer Service Agent - English Speaker (Evening Shift)
CPM InternationalBarcelona, Catalonia, ESHace más de 30 días
Tipo de contrato
- Quick Apply
Descripción del trabajoFluent English : You have a high and fluent English (C2 level), both written and spoken. Customer-First Mindset : You love helping people and solving problems, whether it’s over the phone or by email. Tech-Savvy : You’re comfortable with MS Office and can pick up new tools quickly. Organised & Motivated : Even when things get busy, you stay organised and keep delivering quality service. Eligibility : Be eligible to work in Spain. Starting date : November 2025. Salary : 19.000€ gross per year. Working hours : Full Time (39 hours per week) - rotating schedule Monday - Sunday between 3 pm and 00 am, 5 days / week (rotative weekends, two weekends off per month guaranteed). Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based). 24 holiday days per year on a full-time basis. Work Model : Hybrid working model. Location : Barcelona, Spain. Employee Assistance Program - Free, confidential, and impartial guidance and support. Option to sign-up for Discounted Private Health Insurance. Referral Program : Refer a Friend and get a Referral bonus. Access to specialised LinkedIn training courses. Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. Best-in-class people engagement activities and programs. Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we’re not just transforming daily commutes but also making a significant impact on reducing humanity’s environmental footprint. With ambitious goals, we’re committed to creating a more sustainable and efficient future for transportation worldwide.
Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you! We are seeking enthusiastic Customer Support Agents fluent in English to join our dynamic team.In this role, you will experience the dynamics of the mobility industry first-hand. You will learn the operations, technology management, and on-demand mobility processes of Via, enabling you to provide on-demand support to customers in the USA and contribute to Via's and team’s goals.
What you’ll be doing?
- Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
- Aim for 'first contact resolution' to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.
- Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
- Foster positive interactions in all communications, making sure customers feel understood and supported.
- Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
- Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
- Follow all applicable policies and regulations , including client policies, EU legal frameworks, and local government regulations.
- Offer feedback and insights on areas that may lead to a poor customer experience.
- Embody the values of the client and CPM, ensuring these are reflected in your daily work.
Requirements
What skills & experience you’ll bring to us?
Benefits
What do we offer?
Additional Benefits :
Crear una alerta de empleo para esta búsqueda
Customer Service Agent • Barcelona, Catalonia, ES
Ofertas relacionadas
By harnessing cutting-edge technology, we’re not just transforming daily commutes but also making a significant impact on reducing humanity’s environmental footprint.
With ambitious goals, we’re com...Mostrar másÚltima actualización: hace más de 30 días 
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips.
At the core of Exoticca's brand equity is the commitmen...Mostrar másÚltima actualización: hace 20 días
Our client is a family-owned company and has been at the forefront of home care innovation since 1876.They craft premium cleaning products that exceed your standards of cleanliness while still leav...Mostrar másÚltima actualización: hace más de 30 días 
- Oferta promocionada
Swedish-speaking Customer Service Agent
JR Spainbarcelona, España Social network you want to login / join with : .Swedish-speaking Customer Service Agent, Barcelona.Swedish-speaking Customer Service Agent in Barcelona.
Do you have a passion for traveling? Want to find...Mostrar másÚltima actualización: hace más de 30 días
Via TaaS - Customer Service Agent - German Market (Afternoon Shift)
CPM InternationalBarcelona, Catalonia, ESQuick Apply
- Oferta promocionada
Agente comercial
Complutel ComunicacionesCalella, Catalonia, Spain Impulsa tu carrera en tecnología y telecomunicaciones con nosotros!.Te apasiona la tecnología y el mundo de las telecomunicaciones? ¿Tienes habilidades comerciales y te motiva conectar personas y e...Mostrar másÚltima actualización: hace 5 días
- Oferta promocionada
Ingeniero de ventas (Inglés & Alemán)
Claire Joster | People firstSabadell, Catalonia, España Somos la firma global de talento : Selección, headhunting, formación y consultoría de Eurofirms Group.Desde Claire Joster estamos colaborando con una una importante empresa del.Sabadell, en la búsqu...Mostrar másÚltima actualización: hace 11 días
Customer Service Agent (EN)
ExoticcaBarcelona, Catalonia, ESQuick Apply
- Oferta promocionada
B2C Customer Service Representative with German and English
RevelystEl Prat de Llobregat, Catalonia, España B2C Customer Service Representative.Provide excellent customer support via phone, email, and chat in both German and English, embodying our commitment to making every customer's experience great.As...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Customer Service con portugués
etalentum SelecciónMataró, SPAIN Empresa líder en el sector de la venta al por mayor e impresión de productos promocionales, textiles y regalos de empresa, ubicada en el Maresme, precisa incorporar un / a Customer care Service con...Mostrar másÚltima actualización: hace 4 días
- Oferta promocionada
Customer service English Market
KonectaBarcelona, Catalonia, Spain WHO WE ARE ? Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages acro...Mostrar másÚltima actualización: hace 7 días
- Oferta promocionada
Product Manager – Customer Experience (eCommerce)
ShakersSils, Catalonia, España Product Manager – Customer Experience (eCommerce).Desde Shakers buscamos un Product Manager para liderar proyectos estratégicos dentro de la experiencia de cliente (eCommerce) en una empresa de mue...Mostrar másÚltima actualización: hace 7 días
- Oferta promocionada
Sales Advisor with Hungarian and English
Babel ProfilesBarcelona, Catalonia, España MediaMarktSaturn has chosen Barcelona as the main Hub for their Digital Consultation Services.As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top tech...Mostrar másÚltima actualización: hace 18 días
- Oferta promocionada
Inside sales engineer
ProarcaiMontmeló, SPAIN Nuestro cliente un grupo de empresas multinacional, líder en el sector de industrial (válvulas industriales para aplicaciones de oil and gas, petroquímica, etc.
Actualmente se encuentran en plena fa...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Sales Talent Pool - English speaker (all genders)
GoStudent GmbHBarcelona, Cataluña, España Sales Talent Pool - English speaker (all genders).Join Our Talent Pool for Sales Opportunities at GoStudent!.Are you passionate about education and excited to be part of an innovative, fast-growing...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Multilingual Customer Service Agent Portugal, Spain, Greece & Malta
Cross Border TalentsBarcelona, Spain Multilingual Customer Service Agent Portugal, Spain, Greece & Malta.Are you fluent in English and another European language such as Dutch, French, German, Italian, Polish, Norwegian, Czech, Portugu...Mostrar másÚltima actualización: hace más de 30 días
Consumer Care Agent - English Speaker (UK Market) Part-Time Afternoons
CPM InternationalBarcelona, Catalonia, ESQuick Apply
- Oferta promocionada
Customer Service Specialist, English (Service)
Babel ProfilesBarcelona, Catalonia, España MediaMarktSaturn has chosen Barcelona as the main Hub for their Digital Consultation Services.As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top te...Mostrar másÚltima actualización: hace 7 días
- Oferta promocionada
Agente de reservas - (Barcelona)
Complejo Hotelero 4 estrellasSanta Susanna, Santa Susanna, Barcelona, ES Titulación mínima : Sin titulación Experiencia : De 2 a 5 años Categoría profesional : Agente senior Residencia : Provincia Barcelona Idioma imprescindible : Español - Responsabilidades Atender las ...Mostrar másÚltima actualización: hace 6 días
- Oferta promocionada
Comercial Alemania (Alemán avanzado)
Kinetico SpainL'Ametlla del Vallès, Catalonia, España Impulsa tu carrera comercial en el sector del tratamiento de agua.Nuestra misión es clara : transformar la experiencia del cliente desde la primera visita hasta el servicio postventa.Para continuar ...Mostrar másÚltima actualización: hace 21 días
- Oferta promocionada
Entry Level Customer Service Agent French Speaker – Lisbon
Blu Selectionbarcelona, España Are you motivated to help people enjoy the best possible customer experience?.Join an international company in Lisbon, provide efficient and friendly service, and build your career abroad in a mult...Mostrar másÚltima actualización: hace 13 días