Customer Service Specialist, English (Service)

MediaMarktSaturn has chosen Barcelona as the main Hub for their Digital Consultation Services . As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top tech brands to bring customers the latest and most innovative solutions.

This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools!

Languages Required :

Excellent command of Dutch

Professional level of English

Other languages are considered a plus

Main Responsibilities :

Communicate with customers via chat, video, and co-browsing tools

Understand customer needs and recommend the ideal product through tailored solutions and expert advice

Support customers with the initial setup and discovery of their new devices

Identify opportunities for cross-selling and up-selling to maximize customer value

Share responsibility for project KPIs through reporting and analysis

Continuously develop your skills and contribute to training materials for the team

Core Skills :

Passionate about Tech and Consumer Electronics (Entertainment and Audio / Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.)

Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus)

Comfortable with digital communication tools and video calls

Ability to build trust and connect with customers in a clear, empathetic, and professional way

Willingness to work five days per week, from 10 : 00 to 19 : 00 (including Saturdays).

What's on Offer :

~ Competitive Salary of EUR 25,000-30,000 OTE

~ Permanent contract

~ Hybrid working model : 3–4 days per week working from home

~ Birthday off

~10% discount on all the company’s products

~ Private gym, game room, physiotherapist and nutritionist in the office

~ Languages Courses

~ Medical insurance

~ Parking in the office

Our Recruitment process :

Step 1 : Interview with our Recruiter to learn more about you

Step 2 : Video Interview with the Team Managers

Step 3 : Final Interview with the HR Manager