Talent.com
Esta oferta de trabajo no está disponible en tu país.
Head of EMEA PMO and Deputy Head of Control Tower-ITSM (#SITP)

Head of EMEA PMO and Deputy Head of Control Tower-ITSM (#SITP)

BNP Paribas CIBMadrid, Comunidad de Madrid, España
Hace más de 30 días
Descripción del trabajo

Head of EMEA PMO and Deputy Head of Control Tower-ITSM (#SITP)

Join to apply for the Head of EMEA PMO and Deputy Head of Control Tower-ITSM (#SITP) role at BNP Paribas CIB

Head of EMEA PMO and Deputy Head of Control Tower-ITSM (#SITP)

Join to apply for the Head of EMEA PMO and Deputy Head of Control Tower-ITSM (#SITP) role at BNP Paribas CIB

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Production

Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

About The Job

MISSION

  • Achievement of Central / Regional Domain Plan – Strategic Objectives
  • Contribution to achievement of Control Tower Strategic Objectives
  • Adherence to budget allocated by Domain Head
  • Meeting defined regional domain objectives as detailed in yearly performance review process
  • Responsible for successful operational delivery of domain services within “home region”
  • Ensure that domain services function performs to contractually agreed service levels regionally.
  • Continuous Improvement meets benchmark level for domain services.

Responsibilities

The management responsibilities across the following teams

  • EMEA exFRUK IT Project Office (PMO) – including management of local projects driven within EMEA territories as well as coordination of global and regional projects across EMEA territories
  • EMEA IT Production Control Tower - IT Service Management (ITSM)
  • Staff Responsibilities

  • Responsible for setting periodic goals and objectives with managers / Team leaders as part of Objectives and Appraisal process.
  • To do a direct follow-up of team managers with regular face-to-face meetings in addition to the formal yearly appraisal to be done.
  • To detect main staff concerns and how they can affect their commitment and mind-set and its potential impact on the service. To look for actions that can solve or mitigate them when possible.
  • To ensure everyone in the domain knows & follow the BNPP norms and standards.
  • Operations

  • Responsible for implementation and daily production of all Services provided by IT Project Office (PMO) and oversight of IT Production Control Tower - Service Management (ITSM)
  • Direct management of the PMO staff in Spain IT Production and an oversight of the ITO Production PMO staff in Portugal and Poland
  • Oversight of Spain IT Production Control Tower, including ITSM operational activities / processes within the region (CIB and ITG) covering all ITSM key processes
  • Responsible of the coordination and completion of IT projects on time within budget and within scope.
  • Required to support core governance activities as defined and agreed with the GDH
  • Required to achieve goals and objectives as approved with the GDH as per the periodic objectives and appraisal process.
  • Reports directly to the Spain Head of Control Tower and PMO
  • Escalation point for issues raised from GDH, Regional CTO and Captive CTO
  • Services

  • Accountable of regional Service definition
  • Accountable for continuous improvement of regional processes used within the domain.
  • Accountable for collecting and disseminating best practices from his / her region across other RDHs and relevant impacted groups.
  • Responsible for reviewing and escalating through the appropriate governance channel any non-standard service requests.
  • Responsible for the provision new business requirements and solutions utilising the “internal” domain product catalogue as the basis to select the appropriate technology components.
  • Responsible for providing services as per agreed KPIs within the region with the RTCO and Captive CTO (levels and details of KPIs to be defined)
  • Responsible for maintenance and making any required changes following the change process within the region.
  • Technical

  • Accountable for technical competence to ensure that the region maintains the necessary level of technical expertise.
  • Accountable for organising technical knowledge & capabilities by supporting training needs of regional personnel.
  • Requirements

  • Degree in Computer Science highly desirable
  • ITIL Foundation certification highly desirable
  • Experience
  • At least 5 years experience Managing IT Teams, leading IT Projects within ITIL framework and best practices.
  • Languages
  • English : high level
  • French : desirable but not mandatory.
  • Skills

  • Technical
  • Management experience (medium to large teams)
  • Expertise on standard methodologies of Service Delivery (ITIL, COBIT)
  • Expert on IT Project Management
  • General Banking Knowledge
  • Functional as well as technical knowledge of the applications used within BNP Paribas
  • Knowledge of the Norms and Standards of the BNP Paribas Group
  • Management of Operational Risk through Permanent Controls and mitigating actions
  • Agile working methodology
  • Client Focus mind-set
  • Team building spirit.
  • Experience of delivering strategic priorities within strict timelines.
  • Analytical mind-set
  • Ability to work well under pressure and to manage stress scenarios.
  • Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
  • Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
  • Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
  • Flexible compensation plan.
  • Hybrid telecommuting model (50%).
  • Diversity and inclusion commitment

    BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity / paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients. Seniority level

  • Seniority level Executive
  • Employment type

  • Employment type Contract
  • Job function

  • Job function Project Management and Information Technology
  • Referrals increase your chances of interviewing at BNP Paribas CIB by 2x

    Sign in to set job alerts for “Head Program Management Office” roles. Head of EMEA PMO and Deputy Head of Control Tower-ITSM (#SITP)

    Madrid, Community of Madrid, Spain 4 months ago

    Madrid, Community of Madrid, Spain 1 week ago

    Madrid, Community of Madrid, Spain 3 weeks ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    Head of EMEA PMO and Deputy Head of Control Tower-ITSM (#SITP)

  • madrid, España
  • #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Head Of • Madrid, Comunidad de Madrid, España

    Ofertas relacionadas
    • Oferta promocionada
    Jefe de operaciones de distribución

    Jefe de operaciones de distribución

    TW GroupCabanillas del Campo, Castile-La Mancha, España
    La división Logistics de TRUCK&WHEEL GROUP, busca incorporar un Responsable de operaciones de distribución de ultima milla para su departamento de Distribución ubicado en Cabanillas del Campo (Guad...Mostrar másÚltima actualización: hace 14 días
    • Oferta promocionada
    HR Manager | Nuevo Centro Operativo (Sector Logístico)

    HR Manager | Nuevo Centro Operativo (Sector Logístico)

    S&you EspañaOntígola, Castile-La Mancha, España
    RRHH en entornos industriales y / o logísticos.Te motiva liderar desde cero la apertura de un nuevo centro operativo en un entorno dinámico y de alto rendimiento?. Si te identificas con este perfil, e...Mostrar másÚltima actualización: hace 23 días
    • Oferta promocionada
    Head Of Engineering

    Head Of Engineering

    Reload Search LtdMadrid, Comunidad de Madrid, España
    Director of Cloud & Infrastructure | Lead Innovation in Cloud Technology.Are you a visionary technology leader with a passion for cloud infrastructure, security, and innovation? Do you thrive in a ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Head of Platform Engineering

    Head of Platform Engineering

    Control RisksMadrid, Comunidad de Madrid, España
    We’re looking for a hands-on Head of Platform Engineering to own the technical infrastructure that supports our AI-driven risk intelligence system. In collaboration with our Head of Technology, you ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Head of Compliance EMEA

    Head of Compliance EMEA

    EricssonMadrid, Comunidad de Madrid, España
    Ericsson Madrid, Community of Madrid, Spain.Join or sign in to find your next job.Join to apply for the Head of Compliance EMEA role at Ericsson. As the Head of Compliance for Market Area Europe, Mi...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Técnico de Planificación

    Técnico de Planificación

    ChemoAzuqueca de Henares, Castile-La Mancha, España
    Posición : Técnico de Planificación y aprovisionamiento.Localización : Azuqueca de Henares.INSUD PHARMA opera en toda la cadena de valor farmacéutica, aportando conocimientos especializados y experie...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Técnico / a SAP Junior

    Técnico / a SAP Junior

    MORCHEMFontanar, Castile-La Mancha, España
    MORCHEM somos un proveedor mundial de adhesivos.Actualmente estamos buscando un / a.Cuáles serán tus principales responsabilidades?. Reportando al Técnico de SAP, las funciones principales de la perso...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Delineante técnico

    Delineante técnico

    IMAN GROUPBorox, Castile-La Mancha, España
    Empresa cliente del sector industrial busca incorporar a su equipo un.Experiencia imprescindible en diseño y realización de planos con. Diseño de soluciones mecánicas en equipos, adaptándolos a las ...Mostrar másÚltima actualización: hace 23 días
    • Oferta promocionada
    Head of Pre

    Head of Pre

    Trans GroupMadrid, Comunidad de Madrid, España
    We're seeking an experienced Head of Pre-Sales to lead our Business Consulting team and drive our pre-sales success.In this pivotal role, you'll develop scalable strategies, deliver exceptional tec...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Team Leader de Desarrollo Analítico - R&D

    Team Leader de Desarrollo Analítico - R&D

    ChemoAzuqueca de Henares, Castile-La Mancha, Spain
    Posición : Team Leader de Desarrollo Analítico - R&D.Localización : Azuqueca de Henares.Experiencia : más de 5 años en el desempeño de funciones similares. INSUD PHARMA opera en toda la cadena de valor...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Murex Tech Lead - PM

    Murex Tech Lead - PM

    LuxoftMadrid, Community of Madrid, Spain
    We are seeking a highly skilled and experienced Project Manager to lead and oversee a critical project within the Corporate and Investment Banking (CIB) sector. The successful candidate will be resp...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Responsable de proyecto Imagen Corporativa

    Responsable de proyecto Imagen Corporativa

    Dragados SAAzuqueca de Henares, Castile-La Mancha, Spain
    Dragados es una empresa líder en el sector de la construcción e ingeniería, con experiencia internacional inigualable en proyectos de infraestructuras, puentes, autopistas, túneles, presas y obras ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Head Of Security - Emea

    Head Of Security - Emea

    Westinghouse Electric Company LLCMadrid, Comunidad de Madrid, España
    The Head of Security - EMEA is responsible for the development, implementation, and oversight of all Westinghouse Global Security programs across all Westinghouse EMEA sites.Will serve as a single ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Head of Ops

    Head of Ops

    BelariMadrid, Comunidad de Madrid, España
    We're looking for our Head of Ops & Finance (Future CFO / COO) to join us in Madrid.Belari is a Spanish-born, digital-native brand founded in 2025 to reclaim the bathroom as a space of design, pers...Mostrar másÚltima actualización: hace 23 días
    • Oferta promocionada
    Head of FP&A (Interim)

    Head of FP&A (Interim)

    Camino Searchmadrid, madrid, España
    We’re supporting a high-growth SaaS company in appointing an.You’ll take ownership of financial operations, FP&A, reporting, and planning, while supporting strategic decision-making.The position wi...Mostrar másÚltima actualización: hace 6 días
    • Oferta promocionada
    Project Management Launch & Portfolio Specialist

    Project Management Launch & Portfolio Specialist

    Xiromed, LLCAzuqueca de Henares, Castile-La Mancha, Spain
    Xiromed is a vertically integrated generic company focused on delivering high quality & value products to the US and some European markets. Xiromed’s vision is to be a high quality provider of gener...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Head of Service Delivery

    Head of Service Delivery

    CHUBBMadrid, Comunidad de Madrid, España
    The Head of Service Delivery is responsible for overseeing and leading the PMO for EMEA Operations Shared Services, establishing project management standards, and ensuring successful project delive...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Head of Engineering

    Head of Engineering

    RelyAssetsMadrid, Community of Madrid, Spain
    RelyAssets, a fast-growing international BESS developer & IPP, is looking for a Head of Engineering to lead all technical aspects of our projects across Europe. Location : Flexible in Europe (Spain p...Mostrar másÚltima actualización: hace 6 días