Guest Operations Coordinator

About Ukio |

We are one of the most promising startups of 2025 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, Paris and Milan. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well.

Ukio's mission to empower individuals to live where they want, when they want. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving / buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere.

Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets. We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals.

Our culture |

We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.

Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?

Role |

As a Junior Guest Operations Coordinator, you will oversee the entire booking lifecycle, from initial reservation to post-checkout, ensuring smooth operations and high customer satisfaction. You will assist guests directly with inquiries, provide local recommendations, and resolve any challenges they may face. Acting as the main point of contact between departments such as the Guest Team, Sales, IT, Strategy & Transformation, and Finance, you will coordinate cross-departmental efforts to ensure bookings are handled efficiently, on time, and to everyone's satisfaction. This role demands a proactive, organized individual who can drive processes, create new procedures, and tackle challenges with autonomy.

Responsibilities |

• Oversee and manage the entire lifecycle of bookings from initial booking to post-check-out, ensuring all processes are completed accurately, efficiently, and on time.
• Serve as the main point of contact for all stakeholders involved in the booking process, including the Guest Team, Sales Team, Strategy & Transformation, IT, Finance, Marketing, and Global Operations.
• Coordinate with relevant teams to ensure that all necessary preparations, services, and follow-ups are completed as required for each booking.
• Build strong stakeholder relationships acting as the central communication hub, and collaborate across teams to manage bookings efficiently, resolve issues, and ensure a smooth experience for guests and stakeholders.
• Provide administrative support related to booking management, including maintaining booking records, updating systems, and ensuring all relevant information is captured accurately.
• Continuously review and refine booking processes to improve efficiency, reduce errors, and enhance customer satisfaction.

About you |

Ukio's life benefits |

Ukio's culture promotes and values each individual's contribution. Diversity and inclusion, it’s a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and / or belief.

Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution

We look forward to receiving your application!

For more information about Ukio, visit us at and to keep up to date with UKIO’s news, follow us on LinkedIn and Instagram!

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