Head of Operations

Madrid, Spain Immediate start

About the Role Our client is a fast-scaling, design-forward company on a mission to grow from €10M to €30M+ revenue over the next 24 months. They’re seeking a Head of Operations to own and evolve their end-to-end delivery engine. This is a rare opportunity to architect the operations backbone of a high-touch, high-impact product business.

You’ll lead a growing cross-functional team (design, production, logistics, customer care, services) and drive a customer-obsessed culture that blends structure, speed, and exceptional experience.

Key Responsibilities Customer-First Ops Mindset

Make the customer journey as impressive as the product

Integrate NPS, delivery accuracy, and satisfaction into ops KPIs

Team Leadership & Structure

Manage a team of ~13 across core operations functions

Retain top performers, reposition others, and hire 3–4 “A-players” to scale

Vendor & Supply Chain Optimization

Own vendor relationships across materials, manufacturing, logistics, and install

Improve quality, capacity, and reliability—beyond just pricing

Scalable Systems & Processes

Eliminate bottlenecks and improve cross-functional handoffs

Build robust SOPs from sales handoff to final installation

Data-Driven Execution

Build and track a strong operational KPI framework

Use performance data to align priorities across teams and vendors

Internal Accountability & Culture

Foster initiative, urgency, and ownership across the ops team

Implement structured performance expectations and early intervention when needed

Support International Growth

Prepare the delivery org to expand into new markets

Lead logistics and infrastructure projects that enable scale

Who You Are Experienced in scaling ops orgs during high-growth stages

Strong operator with a customer-first mindset

A hands-on leader who builds systems and drives execution

Data- and process-driven, with a deep sense of ownership

Track record managing vendors and improving supply chain performance

Fluent in Spanish and English; French is a strong plus

Why This Role? Transformational impact – Build from the inside out, not just maintain International scope – Play a key role in expansion and infrastructure Strategic exposure – Partner closely with the CEO on key decisions Team-building autonomy – Shape, hire, and lead as you scale Design-forward environment – Ensure a high-end product gets a high-end delivery

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