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Customer Experience Associate
WhatJobsMadrid, Kingdom Of Spain, EspañaHace más de 30 días
Descripción del trabajoJoin Our Global Technology Company – Customer Service SpecialistWe are a Global Technology company and we are seeking a talented professional to join our Customer Service team, responsible for managing a portfolio of strategic client accounts. You will coordinate operational, production, and quality processes; ensure thorough analysis of purchase orders, manage product specifications with PLM and production teams, address supply chain issues, and escalate customer complaints to the Quality Department.Key Responsibilities : - Provide end-to-end support for assigned clients, including troubleshooting and resolving issues related to orders, production, and quality.- Generate reports for Sales and Operations teams, updating client production status and system records.- Coordinate with PLM and production teams for part number creation, product setup, and specification uploads.- Manage logistics and Card Artwork processes in collaboration with relevant internal teams.- Monitor customer complaints and quality issues, escalating to Global Quality as needed.- Develop and maintain operational tools to improve workflows and reporting efficiency.- Support Sales team and customer communications to ensure smooth service delivery.- Collaborate with cross-functional teams to ensure SLA compliance and timely resolution of incidents.Education and Experience : - Higher Vocational Training diploma in Administration, International Trade, or a related field.- Minimum 1 year of experience in Customer Service, Client Operations, or related roles.- Fluent in English and Spanish;
additional languages are a plus.Desired Skills and Knowledge : - Proficiency in Microsoft Office (Excel, Outlook, PowerPoint).- Familiarity with CRM tools (Salesforce, HubSpot, SAP, etc.).- Basic understanding of order management, invoicing, and customer support workflows.- Knowledge of quality standards (ISO 9001, GSMA SAS-UP) and data analysis tools (Power BI, Google Data Studio) is a plus.- Strong communication, problem-solving, and organizational skills.What We Offer : - Be part of innovative projects within multicultural and multidisciplinary teams.- Flexible hours and remote work options.- Private medical and life insurance.- Opportunities for global travel and professional growth.
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Customer Experience • Madrid, Kingdom Of Spain, España
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