Enterprise Customer Success Manager
CanonicalBarcelona, Cataluña, EspañaHace más de 30 días
Descripción del trabajoOnboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, etc. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Engineering, and Support to develop engagement plans. Manage a customer portfolio regionally, identify growth or renewal risks. Lead weekly customer and business reviews, resolve blockers with cross-functional teams. Advocate for customers internally, influence product roadmaps and processes. Support customers through reactive ticket requests. Create campaigns targeting multiple customers via digital channels. At least 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, IoT. Excellent presentation skills for discussing complex software. Experience improving internal processes and delivering projects on time. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English; Spanish and Portuguese skills are a plus. Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation review and performance bonuses. Additional benefits reflecting our values, including wellness programs, travel opportunities, and parental leave. Mid-Senior level Full-time Other Software Development
Join to apply for the Enterprise Customer Success Manager role at Canonical .
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a global team of 1200+ colleagues in 75+ countries, mostly working remotely. Teams meet a few times a year in interesting locations worldwide.
We are hiring an Enterprise Customer Success Manager at Canonical . Customer success is a strategic department aimed at reducing risk and churn, facilitating adoption of new products, and supporting expansion within existing accounts. CSMs develop trust with customers, understand their objectives, and align expectations, offering additional services to increase loyalty and support collaboration roadmaps.
Our Customer Success team focuses on interactions across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs are specialized in segments :
- Mass - SMEs or large businesses starting with Canonical
- Focus - Large companies with established ARR
- Step Growth - High-potential customers
All CSMs also support other customers, including Store customers.
Location : Remote.
Daily Responsibilities :
Qualifications :
Additional Skills : Experience with Salesforce, Jira, and CRMs is advantageous.
What We Offer :
About Canonical : Canonical leads in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, prioritize excellence, and support remote work since 2004. Working here challenges you to innovate and grow.
Equal Opportunity Employer : We value diversity and are committed to fair hiring practices regardless of background or identity.
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Enterprise Manager • Barcelona, Cataluña, España
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