Customer Success Manager

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We’re Qalea, a fast-growing, early-stage cybersecurity startup on a mission to make digital security intuitive and accessible for every business. We’ve built a platform that puts simplicity, usability, and real impact at the core of cybersecurity.

We’ve raised over €1M and are backed by top-tier investors - from cybersecurity unicorn founders to leading VC firms. We’re also proud to be part of the Google for Startups AI-Cybersecurity program, working alongside some of the brightest minds in product and security.

We move fast, stay curious, and care deeply about what we’re building. We believe that great things happen when people are given the trust and freedom to work in the way that suits them best. What matters to us is making an impact and building together, while enjoying the ride.

Your Mission :

Do you enjoy helping customers succeed while navigating the worlds of cybersecurity and compliance in an early-stage startup where everything still needs to be built? Look no further.

We’re looking for a Customer Success Specialist to join our team. You’ll be a key partner for our customers, guiding them through onboarding, supporting them on their compliance journey, and helping them make the most of Qalea’s platform. You’ll help them simplify complex compliance frameworks, track progress, and bring clarity to their security and risk goals.

A day in your life as a Customer Success Specialist, here at Qalea :

• Guide new customers through onboarding and platform adoption, ensuring a smooth and supportive experience.
• Help clients align their use of Qalea with relevant compliance standards (ISO 27001, SOC 2, ENS, NIS2, DORA...).
• Act as a trusted point of contact for compliance-related questions, documentation, and process guidance.
• Track client progress towards security and compliance milestones, and help them stay on course.
• Build strong relationships with key stakeholders and work to anticipate their needs.
• Collaborate with product and engineering to surface customer feedback and suggest improvements.

You’ll rock if you have :

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What makes us special :

Our recruitment process for this role is as follows :

Join us and help shape what cybersecurity will look like in 10 years. We’re building an amazing team, and we need people like you! ?

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