Talent.com
Esta oferta de trabajo no está disponible en tu país.
Customer Success Manager (EMEA)

Customer Success Manager (EMEA)

NPAWBarcelona, Cataluña, España
Hace 12 días
Descripción del trabajo

Overview

Join to apply for the Customer Success Manager (EMEA) role at NPAW .

NPAW is the leading video intelligence company helping online streaming services grow. A global pioneer in its space, NPAW has over a decade of experience developing ground-breaking, scalable analytics solutions to optimize performance and user engagement, to build media experiences that maximize revenue. Its Suite of analytics apps provides advanced visibility of platform performance, audience behavior, advertising and content efficiency, and app navigation in real-time to support data-driven decisions. NPAW serves more than 150 video services and processes, with over 200 billion plays per year worldwide. Established in 2008 by co-founders of the video streaming service Rakuten TV, NPAW has offices in Barcelona, Madrid and Lisbon with teams around the world. For more information, visit

Description

As a Customer Success Manager, your mission is to drive the organization’s growth by enhancing profitability, reputation, and customer satisfaction. You will deeply understand our customers\' needs and effectively communicate the value we bring, ensuring their success and solving their challenges.

Responsibilities

  • Guarantee our customers are receiving appropriate support from all areas of the business and follow up every issue.
  • Proactively offer ideas and insights to improve the customer\'s issues and challenges.
  • Act as the liaison between the customer and other departments and communicate with internal and external partners to meet customer expectations.
  • Identify opportunities for upgrades and growth.
  • Provide progress analysis related to customer engagement.
  • Monitor and provide support on the implementation of service agreements.
  • Detect future product needs.

Requirements

  • 7 years of experience in customer-facing roles with a proven ability to deliver results.
  • Proven experience in key account management in a SaaS environment.
  • Customer oriented person with a strong focus on results.
  • Strong communication skills both in person and in writing.
  • Understanding of the strategic sales process.
  • Strong organizational skills with an ability to manage client demands.
  • Ability to understand technical documentation and extract the product value.
  • English is a MUST; Spanish and French are a plus!
  • Willing to travel up to 15% of the time.
  • Background in online media delivery technologies (video formats and codecs, video delivery protocols, Player technologies...) will be a plus.
  • Ideally located in Barcelona or Madrid, but candidates in Europe or the Middle East will be considered.
  • EEO Statement : We celebrate the diversity, and we want our employees to reflect those differences. At NPAW, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status, or any other characteristic protected by applicable law.

    #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Customer Manager Emea • Barcelona, Cataluña, España

    Ofertas relacionadas
    • Oferta promocionada
    Customer Success Manager

    Customer Success Manager

    ArtisanBarcelona, Catalonia, Spain
    About Artisan At Artisan, we’re building real AI employees - not copilots, not assistants, but autonomous teammates.Our first, Ava , is an AI BDR. She finds and researches leads, writes emails in...Mostrar másÚltima actualización: hace 10 días
    • Oferta promocionada
    Customer Success Manager

    Customer Success Manager

    Starholdbarcelona, catalunya, España
    Abacum is a financial planning solution built specifically for today’s tech finance teams.By focusing on automation, collaboration, analysis, and reporting, we transform finance teams from numbers ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Customer Success Operations Manager

    Customer Success Operations Manager

    PayhawkBarcelona, Cataluña, España
    We are seeking a highly driven and proactive Customer Success Operations Manager to own and optimise the systems, processes and communications that power our Customer Success organisation.This role...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Customer Success Manager for Construction

    Customer Success Manager for Construction

    FinancecolombiaBarcelona, Catalonia, SPAIN
    As a Customer Success Manager for Construction within our Customer Success organisation for Enterprise business, retaining and expanding our enterprise customers in the construction domain is one o...Mostrar másÚltima actualización: hace 22 días
    • Oferta promocionada
    Customer Success Manager

    Customer Success Manager

    AbacumBarcelona, Cataluña, España
    By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions.Founded in 2020 by two fo...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    • Nueva oferta
    Customer Success Manager (Barcelona)

    Customer Success Manager (Barcelona)

    Konica MinoltaBarcelona, Cataluña, España
    Customer Success Manager (Barcelona).Desde Konica Minolta estamos contratando un / a Customer Success Manager en Barcelona. Asegurarás que los clientes estratégicos obtengan el máximo valor posible ...Mostrar másÚltima actualización: hace 14 horas
    • Oferta promocionada
    Customer Success Manager

    Customer Success Manager

    Eleven VMSBarcelona, Catalonia, Spain
    En tant que Customer Success Manager, vous jouerez un rôle clé dans l'assurance de la satisfaction et du développement de notre clientèle en pleine croissance. Chez LittleBig Connection, le succès c...Mostrar másÚltima actualización: hace 10 días
    • Oferta promocionada
    Customer Success Manager

    Customer Success Manager

    Talent Clue Solutions S.L.Barcelona, Cataluña, España
    Buscas nuevos retos y te motiva incorporarte a un equipo joven, dinámico desarrollando un proyecto de futuro?.En Talent Clue estamos buscando un Customer Success Manager que se encargará de ayudar ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    StreamOne Customer Success Manager

    StreamOne Customer Success Manager

    TD SYNNEXBarcelona, Cataluña, España
    As a Fortune 500 global corporation, number 64, operating in over 100 countries, TD SYNNEX values its diverse workforce of 30,000 employees. As the biggest IT distributor in the world, our mission i...Mostrar másÚltima actualización: hace 14 horas
    • Oferta promocionada
    Customer Success Manager For Construction

    Customer Success Manager For Construction

    Autodesk, Inc.Barcelona, Kingdom Of Spain, España
    As a Customer Success Manager for Construction within our Customer Success organisation for Enterprise business, retaining and expanding our enterprise customers in the construction domain is one o...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Customer Success B2B

    Customer Success B2B

    ParlemBarcelona, Catalonia, Spain
    Parlem és l’operadora de telecomunicacions nascuda a Catalunya que ofereix serveis integrals de mòbil, Internet, fix i televisió i que aspira a donar servei als seus clients a qualsevol racó del mó...Mostrar másÚltima actualización: hace 10 días
    • Oferta promocionada
    StreamOne Customer Success Manager

    StreamOne Customer Success Manager

    SYNNEXBarcelona, Cataluña, España
    As a Fortune 500 global corporation, number 64, operating in over 100 countries, TD SYNNEX values its diverse workforce of 30,000 employees. As the biggest IT distributor in the world, our mission i...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Strategic Customer Success Manager

    Strategic Customer Success Manager

    SerralaBarcelona, Catalonia, Spain
    Location : Barcelona, Spain (hybrid) Contract : full time / indefinite Language(s) : German (native speaker) and English (C1) Serrala is the global leader in finance process automation.For over 40...Mostrar másÚltima actualización: hace 10 días
    • Oferta promocionada
    Customer Success Hospitality

    Customer Success Hospitality

    SEPTEO España y Portugalbarcelona, España
    Te apasiona el mundo del Customer Success, el sector hospitality y las soluciones tecnológicas SaaS? ¿Eres una persona organizada, con excelentes habilidades comunicativas y disfrutas trabajar en e...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    Digital Customer Success Manager - SAP Concur (f / m / d)

    Digital Customer Success Manager - SAP Concur (f / m / d)

    Jordan martorell s.l.Barcelona, Catalonia, SPAIN
    At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for...Mostrar másÚltima actualización: hace 13 horas
    • Oferta promocionada
    Customer Success Manager for Construction

    Customer Success Manager for Construction

    AutodeskBarcelona, Cataluña, España
    As a Customer Success Manager within our Customer Success organisation for Enterprise business, retaining and expanding our enterprise customers in the construction domain is one of our most import...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Digital Customer Success Manager - SAP Signavio (French Speaker) - Temporary contract

    Digital Customer Success Manager - SAP Signavio (French Speaker) - Temporary contract

    SAPBarcelona, Cataluña, España
    Digital Customer Success Manager - SAP Signavio (French Speaker) - Temporary contract.Join to apply for the Digital Customer Success Manager - SAP Signavio (French Speaker) - Temporary contract rol...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Client Success Manager

    Client Success Manager

    SmadexBarcelona, Cataluña, España
    Barcelona in 2010 and sold to American-based and stock-listed Entravision in 2018 (NYSE : EVC).We power campaigns for Apps, Games, and Brands across Mobile and CTV using advanced machine learning an...Mostrar másÚltima actualización: hace más de 30 días