Customer Success Manager, XR

Position Overview

Do you want the opportunity to be part of a startup-like environment and have a big impact on a new product? Are you looking to be at the forefront of innovative new technology that will ultimately help people imagine, design, and make a better world? If so, come join the Workshop XR team! Our mission is to help make all stages of the design process more seamless, easier to understand, while saving tens of thousands of dollars in the process.

We are seeking a Customer Success Manager who has extensive experience within the Architectural, Engineering, Construction (AEC) industry segments.

To be successful in this role you need to be passionate about AEC and the transformation that XR technologies bring to the industry. You are a relentless advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and key stakeholders. You will also be working closely with the larger Autodesk management teams to ensure we are getting in front of the right people.

Responsibilities

• Establish long-term relationships with our customers and ensure their success in the onboarding, guiding the customer through the evaluation stage with proof of concept toward pilot readiness
• Learn and understand customer workflows and help customers adapt them to better leverage Workshop XR
• Develop Customer Success plans and execute strategies to extend Workshop XR knowledge and usage
• Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated onboarding materials, workflow solutions and best practices
• Help drive long-term success by partnering with customers to accelerate their business goals and enhance their return on investment (ROI)
• Partner with internal teams to shape and deliver customer-facing content and training both online and in person
• Collaborate on innovative approaches to engage customers and drive adoption
• Work with Marketing to source, refine and share enablement materials and quick-win customer success stories

Minimum Qualifications

The Ideal Candidate

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive.

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