Manager, Professional Services

Overview

Why SailPoint

Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices, and a team that cares. If you’re passionate about outsmarting cybercriminals and making an impact, we want you to join our team.

SailPoint empowers the largest, most complex organizations by putting identity at the center of security and IT. Our 2000 customers include global financial institutions, government entities and pharmaceutical organizations, and more.

Experience a small-company atmosphere with big-company benefits. Great technical and career growth opportunities.

Who You Are

Professional Services Managers are self-directed, highly motivated leaders who thrive when overseeing and building a services organization. You have significant experience building and maintaining professional relationships and you are comfortable communicating with people at all organizational levels. You possess exceptional leadership, communication, organizational, and problem-solving abilities to balance customer, team, and individual needs while contributing to a positive work environment. You are an exceptional multitasker able to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues. By leveraging your extensive experience and motivation for success you enjoy identifying growth areas, evaluating best practices, and presenting solutions to everyday problems.

What You’ll Do

As a Professional Services Manager (PSM) on SailPoint’s PS team, you will support each customer’s journey by managing the strategic efforts required to deliver SailPoint solutions. You will combine your management experience with our world-class product and process training to gain a deep understanding of our SaaS and / or Software delivery practices. Within the first month you will shadow projects and sales efforts and begin taking accountability for the client experience on projects you are assigned to, while developing relationships with peers. At the end of three months you will be responsible for engagement scoping, client communication, internal team management, escalation, support, and overall service delivery for your portfolio. By the end of the first year you will oversee your team responsible for the full scope of customer engagements and demonstrate that you are a trusted advisor to customers, peers, and leaders, while helping your team members grow professionally.

Responsibilities

• Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
• Partner cross-functionally during the sales process; own the services portions of deals including presentations, RFP responses and proposal / SOW generation
• Interact with sales reps and sales leadership during pre-sales and post-sales (delivery) phases
• Serve as the senior point of contact for client escalations
• Oversee the financials of your teams' projects with a focus on profitability and productivity to ensure long-term client success
• Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to align with PS business needs
• Provide project management duties on occasion for customer engagements as needed
• Provide strategic updates on client performance to SailPoint Senior Management, with regular status updates to account teams and Sales Managers
• Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout a customer implementation
• Identify new opportunities to expand SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth
• Take responsibility for the management of the team, including staffing decisions, utilization management, performance reviews, and career development support
• Assist direct reports in career development by providing regular feedback, coaching, and guidance
• Coach Engagement Managers and project team members on project performance and development
• Participate in recruiting and employee development activities to ensure a balanced team with the right skills

Qualifications

Travel : This position requires up to 15% travel

Education : Bachelor’s degree or equivalent work experience

EEO and How to Apply

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100, Austin, TX 78726 to discuss reasonable accommodations. NOTE : Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

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