Professional Services Consultant

Nexthink Madrid, Community of Madrid, Spain

Professional Services Consultant

Nexthink Madrid, Community of Madrid, Spain

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Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

• Being able to analyze and benchmark customer’s data-set to drive insights for ongoing operations.
• Experience in end-user computing common issues and proper ways to solve them for enterprises.
• Maintain Nexthink's healthy operations in terms of product upgrades and healthy consoles.
• Analyze customer needs, goals, strategic plans, and constraints in order to advise on the best possible use of Nexthink.
• Provide actionable insights to customers and automation opportunities
• Be a part of the customer’s internal process.
• Support customers’ initiatives on Nexthink areas of operations.
• Build content based on customers’ requirements and collaborate with specialized teams for advanced content build
• Provide new insights to integrate Nexthink with existing solutions and internal processes.
• Work against a set of Service Levels (SLs).
• Stay current on product development / releases to a level required for the above activities.
• Be able to travel up to 10% of the working time to headquarters for training purposes.

Qualifications

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer :

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Consulting

Industries

IT Services and IT Consulting and Software Development

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