Account Manager - Local Spanish Customer Accounts

Overview

We are a global engagement marketing agency that creates human-centric touchpoints to deliver innovation and growth. Since 1987, we help brands, associations and not-for-profit organisations solve key people challenges through Live & virtual events, Strategic & digital communications, and Consulting & community solutions. We are independently owned, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

Job Objective

The aim of the Account Manager is to manage and develop local client accounts with the support of a local event management team, offering the full range of MCI solutions to clients and prospect clients. The Account Manager is responsible for developing and maintaining the strategic customer relationship for MCI Spain, orchestrating the development of corporate-wide resources to provide comprehensive products, services and solutions to strategic accounts. The role helps find ways to benefit both MCI and the client and serves as the voice of the customer within the company.

Main Responsibilities

• To manage and develop the client relationship of several local clients with a view to maximising the client business opportunity to the full.
• To be responsible for specific Client Account Mapping and strategic client development plans and activities.
• Fulfil all reporting and strategic data analysis for MCI and the corresponding clients.
• Regular and frequent communication with clients to monitor client satisfaction.
• Manage all opportunities and work hand in hand with local offices for a successful execution.
• To oversee and monitor project progress in different teams in Spain but also all over Europe.
• To monitor and maintain quality and adherence to processes, identifying and contributing to their improvement.
• To provide leadership, direction and support to the team whilst maintaining motivation and enthusiasm to successfully deliver the project.
• To drive for excellence in customer service and quality delivery.
• To represent MCI Spain and Global (and the wider group) as and when necessary or appropriate.

Job Requirements

Note : Please refrain from applying if you do not meet these requirements.

Additional Details

Apply now to join the team. Referrals increase your chances of interviewing at MCI Australia.

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