Customer Service

Tucai Group is considered one of the leading manufacturers of flexible connection hoses and valves for gas, water, and fuel applications, with globally recognized certifications.

The mission of the Customer Service role is to serve our national and international customers in their sales and after-sales activities and experience.

THE ROLE

Key responsibilities :

• Insert customer orders in the ERP systems and manage order confirmations to customers.
• Receive and respond to customer enquiries, emails and phone calls. Send invoices and shipment related documents. Send rappel reports to customers. Send samples, commercial documents, catalogues, etc.
• Receive customer claims and insert them in the internal app. Transfer and manage with involved departments all information from customers and send back information to customers regarding the status of related claims. Manage credit and replacements.
• Carry out the internal processes to ship orders to customers : send internal order to logistic dpt. when goods are produced and ready to be shipped. Work as a team and coordinate with our international plants.
• Create and maintain updated customer files in ERP system, keep customer data permanently updated (customer contacts, shipping address, price list). Follow internal procedure to open new customers (Financial approval process and risk assignment)
• Insert sales forecast received from customers into ERP system.
• Negotiate with customers in case of incidents or needs.

WE ARE LOOKING FOR A CANDIDATE WITH :

WHAT CAN WE OFFER YOU?