Customer Service Agent B2B - Maternity leave

At Revlon , we’re passionate about all things beauty and inspiring women to ‘Live Boldly’. Since the launch of the first opaque nail enamel in 1932, Revlon has provided our consumers with high-quality products that deliver sophisticated glamour. Today, Revlon's diversified portfolio of brands is sold in more than 150 countries worldwide. It includes some of the world’s most iconic and desired brands in color cosmetics, skincare, hair care, hair color, and fragrances.

At Revlon , we are equally passionate about our team! We celebrate success, invest in health and wellbeing initiatives, and support professional development programs designed to unlock potential.

POSITION OVERVIEW

This position is responsible for executing the Order to Delivery Process, which supports the sales department and serves as the primary point of contact for our customers regarding service level performance.

In this position, one must create collaborative relationships across the sales, logistics, finance, and supply chain organizations to execute service levels as REVLON and our customers expect

Customer service agents must follow the operational KPIs daily to analyze inefficiencies and put in place actions to resolve them, always striving for excellence in our service level.

ESSENTIAL DUTIES & RESPONSIBILITIES

Manage customer service activities to ensure excellent service :

• Create / monitor Sales order fulfillment to ensure order accuracy and forecast alignment.
• Follow up on order status, delivery, pick & pack, invoice, and documentation.
• Solve issues related to orders from Order Entry to Invoice and cash collection.
• Provide information to customers (both external and internal) regarding OTB processes and their status.
• Work closely with Supply Planning, Distribution, and Finance to achieve objectives and plans.
• Support Sales & Marketing in achieving sales plans, keeping information up to date, and sharing and validating data.
• Coordinate databases (customer and material master, etc.) are accurate to avoid complaints, returns, and credits due to incorrect data.
• Support customer requests and act as a central point of contact for any questions.
• Participate and engage in continuous improvement efforts to drive order process quality and efficiency.

Education & Experience :

Skills :