IT Specialist Iberia

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Responsibilities End-User Support : Provide responsive and professional technical assistance to internal office users and retail staff, handling a variety of hardware, software, and connectivity issues.

Hardware & Software Troubleshooting : Diagnose and resolve issues with Windows and macOS operating systems, Microsoft Office applications, and various business-specific software. Support for Apple products, including Macbooks, is also required.

Network Support : Assist with basic network troubleshooting, including supporting Cisco Meraki systems and other network-related issues as required.

Incident Management : Manage and resolve support tickets within established SLAs, escalating more complex issues to the Managed Service Provider or internal IT Service Managers as necessary.

Onsite Presence : Maintain a strong onsite presence, providing face-to-face support and ensuring the smooth operation of IT systems in the office environment.

Escalation Handling : Effectively handle escalations, ensuring issues are prioritized and communicated to the appropriate teams or individuals for resolution.

Collaboration : Work closely with the IT Operations team, including external Managed Service Providers and IT Service Managers, to ensure comprehensive support and seamless operations.

Documentation : Maintain accurate records of support requests, resolutions, and processes to improve service delivery and support knowledge management.

Qualifications & Skills Language skills fluent in English & Spanish; Portuguese is a plus.

Experience : At least mid-level experience in a corporate IT environment, with a solid background in providing end-user support.

Technical Skills : Proficiency in supporting Windows and macOS operating systems, Microsoft Office suite, and basic network troubleshooting. Familiarity with Cisco Meraki is advantageous.

Communication Skills : Strong interpersonal and communication skills, with the ability to interact effectively with end-users, technical teams, and external partners.

Problem-Solving : Ability to independently troubleshoot and resolve most first and second level IT issues, with a clear understanding of when to escalate.

Organizational Skills : Demonstrated ability to prioritize tasks and manage time effectively to meet support deadlines and service level agreements.

Education & Certification : Relevant IT certifications or a degree in a related field.

Growth Potential : Eagerness to take on additional responsibilities and opportunities for career progression within the IT department, such as moving towards a Senior IT Specialist or IT Service Manager role.

Bonus points : Ability to work collaboratively with cross-departmental teams and adapt to changing business needs and priorities.

Job Details Seniority level : Mid-Senior level

Employment type : Temporary

Job function : Information Technology

Industries : Retail

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