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Customer Service Representative for the Swedish Market
CPM International Contact CentreBarcelona, Cataluña, EspañaHace más de 30 días
Descripción del trabajoExcellent Communication : Fluent in Swedish with exceptional grammar and spelling. Strong English Proficiency : Fluency in both written and spoken English. Customer-Centric Approach : A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding. Strong Administrative & Analytical Skills : Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail. Proactive Problem-Solving : A professional and proactive approach to identifying and resolving customer issues effectively. Start Date : October 2025 Hours : 39h / week Work Schedule : Monday to Friday from 9 : 00 am to 6 : 00 pm Salary : €18,095 gross per year Holidays : 24 calendar holidays / 2 accrued days per month Work Model : Hybrid (6 days per month at the office) Training : 2 weeks of office based training, from Monday to Friday - 9 : 00am to 6 : 00pm Office Location : Barcelona (La Sagrera) Career Growth : Ongoing training and development. Well-being Support : Confidential counselling and resources. Perks & Discounts : Exclusive offers and rewards. Health Benefits : Discounted health insurance. Skill Development : LinkedIn learning and certifications. Referral Program : Bring a friend and get a referral bonus.
Customer Service Representative for the Swedish Market
Customer Service Representative for the Swedish Market
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Our Client
Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences."
Our Client
Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences."
What's your Mission?
- Customer Advocate : Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
- Product Expert : Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
- Omnichannel Specialist : Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
- Problem Solver : Analyse customer issues, identify root causes, and proactively offer personalized solutions.
- Brand Ambassador : Authentically represent the brand and its values in every interaction, fostering positive customer relationships.
Requirements
Your Experience, Our Future
Benefits
Your Benefits Package
Additional Perks :
Let's chat about your future at CPM International!
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Customer Service
Industries
IT Services and IT Consulting
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Customer Service Representative • Barcelona, Cataluña, España
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