Our Client
Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences."
What’s your Mission?
- Customer Advocate : Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
- Product Expert : Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
- Omnichannel Specialist : Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
- Problem Solver : Analyse customer issues, identify root causes, and proactively offer personalized solutions.
- Brand Ambassador : Authentically represent the brand and its values in every interaction, fostering positive customer relationships.
Requirements
Your Experience, Our Future
Excellent Communication : Fluent in Swedish with exceptional grammar and spelling.Strong English Proficiency : Fluency in both written and spoken English.Customer-Centric Approach : A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.Strong Administrative & Analytical Skills : Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.Proactive Problem-Solving : A professional and proactive approach to identifying and resolving customer issues effectively.Benefits
Your Benefits Package
Start Date : October 2025Hours : 39h / weekWork Schedule : Monday to Friday from 9 : 00 am to 6 : 00 pmSalary : €18,095 gross per yearHolidays : 24 calendar holidays / 2 accrued days per monthWork Model : Hybrid (6 days per month at the office)Training : 2 weeks of office based training, from Monday to Friday - 9 : 00am to 6 : 00pmOffice Location : Barcelona (La Sagrera)Additional Perks :
Career Growth : Ongoing training and development.Well-being Support : Confidential counselling and resources.Perks & Discounts : Exclusive offers and rewards.Health Benefits : Discounted health insurance.Skill Development : LinkedIn learning and certifications.Referral Program : Bring a friend and get a referral bonus.Let's chat about your future at CPM International!