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Customer Service Representative for the Norwegian Market (Part Time) (Remote)

Customer Service Representative for the Norwegian Market (Part Time) (Remote)

CPM InternationalBarcelona, Catalonia, ES
Hace más de 30 días
Tipo de contrato
  • Quick Apply
Descripción del trabajo

Our Client

Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences."

What’s your Mission?

  • Customer Advocate : Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
  • Product Expert : Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
  • Omnichannel Specialist : Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
  • Problem Solver : Analyse customer issues, identify root causes, and proactively offer personalized solutions.
  • Brand Ambassador : Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

Your Experience, Our Future

  • Fluency in Norwegian : Demonstrated by exceptional grammar and spelling.
  • Advanced English Proficiency : Excellent written and spoken English communication.
  • Customer Service Enthusiast : Possess a genuine passion for delivering exceptional customer service.
  • Empathetic Communication : Ability to handle sensitive calls with empathy and understanding.
  • Strong Administrative Skills : Meticulous attention to detail and strong administrative skills.
  • Proactive Problem-Solver : A professional outlook and proactive approach to problem resolution.
  • Benefits

    Your Benefits Package

  • Start Date : November 2025
  • Hours : 20 h / week
  • Work Schedule : Monday to Friday, 11 : 00 am to 3 : 00 pm
  • Salary : €9,279 gross per year
  • Holidays : 24 calendar days (pro-rata)
  • Work Model : Hybrid (6 days per month at the office) / Remote option if outside of Barceona
  • Training : 1 week of full time training in the office, Monday to Friday - 9 : 00 am to 6 : 00 pm
  • Office Location : Barcelona (La Sagrera)
  • Additional Perks :

  • Career Growth : Ongoing training and development.
  • Well-being Support : Confidential counselling and resources.
  • Perks & Discounts : Exclusive offers and rewards.
  • Health Benefits : Discounted health insurance.
  • Skill Development : LinkedIn learning and certifications.
  • Referral Program : Bring a friend and get a referral bonus.
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    Customer Service Representative • Barcelona, Catalonia, ES

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