Associate Customer Success Manager - German speaker

Associate Customer Success Manager - German speaker Join to apply for the Associate Customer Success Manager - German speaker role at ServiceNow

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Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

Job Description The role of the Associate Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

Responsibilities Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges

Ensure customers are technically healthy and on the most recent version of our product

Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience

Promote ServiceNow customer success stories and processes

Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses

Work with ServiceNow teams to improve product adoption and increased footprint

Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Qualifications Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights

2+ years of experience providing customer professional services or related business support

Ability to provide independent comprehensive services

Experience resolving issues through analysis

Experience in working collaboratively

ServiceNow accreditations or certifications a plus

Expectation to come into our office in Madrid 2-3 times a week

Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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