French Speaking Customer Support Specialist - Digital Advertising

Ready to elevate your career and join a fast-growing team in the digital world ?

Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Responsibilities Verification Operations : Process and validate license, insurance, and business registration submissions for new reviews and recertifications.

Support & Escalations : Provide phone / email support for live advertisers and review escalated photo submissions requiring language expertise.

Content Compliance : Assess reviews based on guidelines; process Guarantee claims.

Performance Monitoring : Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.

Onboarding Assistance : Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.

Expert Guidance : Develop expertise in regional onboarding processes, advising businesses on verification requirements.

Ad-Hoc Operations : Tackle additional tasks as needed in a dynamic, fast-paced environment.

Requirements C2-level French and fluent English.

Experience in customer service.

Strong communication, organizational, and customer-facing skills with a keen eye for detail.

Self-driven and able to manage tasks independently while meeting deadlines.

Preferred Qualifications Bachelor’s degree in Business or related fields.

2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.

Knowledge of home services industries (e.g., plumbing, electrical).

Desirable Skills Process Excellence : Systematically improving organizational processes to enhance efficiency, effectiveness, and quality

Collaboration : Working effectively with others, sharing ideas and resources to achieve common goals

Communication : Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.

Emotional Intelligence : Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions

Open Mindedness : Considering and appreciating diverse perspectives and ideas, fostering collaboration

Critical Thinking : Evaluating information and arguments, leading to informed and effective decisions based on data insights

Solution Orientation : Approaching problems and challenges with a focus on finding practical and effective solutions

Entrepreneurship : Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits Full-time (39 hours / week) hybrid position in Barcelona with a salary of €19,200 gross / year plus up to €1,000 gross / year in bonuses.

Referral Program : Earn up to €2,000 for bringing friends, depending on the language / project.

Private Health Insurance.

Continuous skill development and certifications.

Clear career growth opportunities supported by coaches and a motivating team environment.

Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.

Prime office location at the World Trade Center, Barcelona, surrounded by the sea

Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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