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Client Support Specialist (French)
David Kennedy RecruitmentBarcelona, Catalonia, ESHace 7 días
Tipo de contrato
- Quick Apply
Descripción del trabajoFluent in French (C1), with proficiency in writing and written. As well as proficiency in English (at least B2) Proven project management experience with ability to manage deadlines, customers, and schedules Strong problem-solving skills and ability to maintain customer relationships Excellent written and verbal communication skills Service-oriented mindset with ability to explain complex concepts simply Knowledge of key Support KPIs Tech- and data-savvy with quick learning of new tools Strong attention to detail and organizational skills Excellent listening skills and service mindset with ability to dig deeper into issues Effective time management with urgency, ownership, accountability, and prioritization skills. Attractive remuneration with capped sales bonuses Private healthcare coverage Relocation assistance Fully paid training on company processes, tools, and products Modern office facilities in a convenient central location.
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a French speaking Client Support Specialist for their offices in Barcelona.
Position : Client Support Specialist
Location : Barcelona, Spain
Work model : onsite, 100%
Employment type : Full-time
Remuneration : Base salary + performance bonus.
DUTIES AND RESPONSIBILITIES :
- Respond to seller queries in a timely and accurate way via email
- Identify seller needs and support them in using specific features
- Act as mediator between internal stakeholders and sellers
- Communicate clearly and concisely, adapting responses to each seller’s needs
- Analyze and report product malfunctions by testing scenarios or impersonating users
- Update internal databases with information about technical issues and seller interactions
- Inform sellers about new features and functionalities
- Assist content managers in improving the FAQ to reduce overall contact rates.
REQUIREMENTS :
BENEFITS :
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Support Specialist • Barcelona, Catalonia, ES