French Speaking Customer Support Specialist - Digital Advertising

Ready to elevate your career and join a fast-growing team in the digital world ?

Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Responsibilities :

• Verification Operations : Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
• Support & Escalations : Provide phone / email support for live advertisers and review escalated photo submissions requiring language expertise.
• Content Compliance : Assess reviews based on guidelines; process Guarantee claims.
• Performance Monitoring : Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
• Onboarding Assistance : Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
• Expert Guidance : Develop expertise in regional onboarding processes, advising businesses on verification requirements.
• Ad-Hoc Operations : Tackle additional tasks as needed in a dynamic, fast-paced environment.

Requirements

Preferred Qualifications :

Desirable Skills

Benefits

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.