Customer Service Representative (German)

Customer Service Representative (German)

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. Our multilingual and multicultural Contact Center offers proactive and dynamic support, and our team collaborates to ensure client satisfaction with exceptional service.

Today, our team comprises over 170 professionals, and we continue to grow.

Overview

Do you have strong communication skills, a proactive attitude, and a passion for customer service? Become our Customer Service Representative.

Responsibilities

Attending calls and responding to emails from clients and dealerships.

Following up with customers until their inquiries are fully resolved.

Making reminder calls and following up on incidents to achieve maximum satisfaction.

Updating databases, drafting reports, and creating summaries.

What We Offer

Permanent contract from day one.

Salary : €22,000 gross per year.

Telecommuting policy of up to 50% of monthly working hours after the training period (approx. 5-6 months).

Be part of a great team of professionals in an internationally consolidated company.

Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.

Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training, etc.).

23 working days of vacation per year, as stipulated by the collective agreement.

Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.

Qualifications

You have a C1 level of English and are fluent in German.

You are preferably available full-time.

You will be working from our Barcelona office in a 50% hybrid position, with the first 5-6 months on-site for adaptation. Our office is located at Carrer de la Constitució, 2, 1ra planta, 08960 Sant Just Desvern, Barcelona.

Additional Information

Do you think you're the ideal person for this position? We want to meet you! Apply now, and we’ll review your application.

With over 5,000 employees across more than 80 countries, our teams provide industry-leading expertise that spans :

Consumer Engagement

Parts, Accessories & Service Performance

Actionable Insights

Repair Optimization & Compliance

Learning Solutions

Distribution & Sales Performance

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender identity, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Seniority level : Entry level

Employment type : Full-time

Job function : Other

Industries : Business Consulting and Services

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