Fashion Customer Service Representative - German

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for Customer Service Representatives, eager to work for a leading Fashion Brand headquartered in Barcelona.

Responsibilities Receive incoming telephone calls from new and existing customers

Manage customers' orders, changes and returns of products and / or services according to ensure timely and accurate product and service delivery

Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

Key Competencies Data accuracy

Attention to detail

Ability to gain immediate credibility and trust

Exceptional communication skills

PC and system literate

Candidate Profile Confident and enthusiastic.

The ability to work well as part of a team as well as independently

C2 level of German

Fluency in English

First class written, verbal and interpersonal skills

Numerate and articulate

Well organized, reliable and thorough

Desirable Skills Process Excellence : Systematically improving organizational processes to enhance efficiency, effectiveness, and quality

Collaboration : Working effectively with others, sharing ideas and resources to achieve common goals

Communication : Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.

Emotional Intelligence : Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions

Open Mindedness : Considering and appreciating diverse perspectives and ideas, fostering collaboration

Critical Thinking : Evaluating information and arguments, leading to informed and effective decisions based on data insights

Solution Orientation : Approaching problems and challenges with a focus on finding practical and effective solutions

Entrepreneurship : Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

What we offer 38,5 hours / week, from Monday to Friday, from 9.00 to 18.00

Salary : 17.769€ gross / year

Temporary contract

Referral Program : Bring a Friend and get a Referral fee (up to 2.000€ depending on the language / project)

Individual career paths to grow within the project

We are one of the world's largest provider of contact center services

Engage in an excellent work environment and team building activities.

Dynamic and international environment

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