Client Specialist, Operations - German speaker

What will you be doing?

Based in Spain, this Operations Client Service representative will be responsible for addressing all inquiries on data elements raised by internal or external clients. This may include fielding, investigating, and resolving data issues, and / or collaboration with other groups to drive to resolution. Operations Client Service grows and maintains direct relationships with external clients to facilitate effective two-way communication and serves as needed as an internal interface to Operations.

Job Responsibilities

External Role

• Build strong, trusted, on-going relationships with clients as their main point of contact for data inquiries, operational activity, methodology, and category enhancements.
• Address, troubleshoot, resolve, and communicate data quality issues / resolutions alone or in collaboration with other groups.
• Clearly articulate Circana processes and decision making as it relates to data inquiries.
• Prepare written and verbal communications which clearly convey issues, findings, resolutions and impacts to external audiences.
• Proactively provide clients with an overview of data changes due to upgrades or launches prior to data release.
• Maintain an understanding of Industry key categories to support client interaction.
• Gather suggestions and represent need for enhancements from clients for internal discussion.
• Attend client meetings as necessary.

Internal role

Requirements

Circana Behaviors

Location

This position can be located in the following area(s) : Madrid, Spain

Commitment to diversity, fairness, and equality

Circana in Spain is an equal opportunity employer and prides itself on providing equal employment opportunities to all job seekers. We are actively committed to ensuring that no person is discriminated against on the grounds of age, disability, gender reassignment, marital or marital status, pregnancy and parenthood, race, religion or belief, sex or sexual orientation. Equity and diversity are at the heart of our recruitment policy because we believe that they encourage creativity and efficiency, which in turn increases performance and which in turn increases performance and productivity. Therefore, on a level playing field in terms of qualifications and competencies for the job and competencies for the position, the candidate of the under-represented gender at that level will be considered. We strive to reflect the society in which we live, while maintaining the image of our clients.

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our ) Your current employer will not be contacted without your permission.

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