Junior Customer Operations Specialist

Overview

Who we are…

At AWWG, transformation is embedded in our DNA. Founded in 1998 under the name of Pepe Jeans Group. With headquarters in Madrid, Spain, and design offices in London and Nice, this global fashion group integrates the iconic brands Pepe Jeans London, Hackett, and Façonnable. AWWG also has the master franchisee and agency for Tommy Hilfiger (Spain and Portugal) as well as the agency for Calvin Klein, DKNY, Donna Karan, and Karl Lagerfeld (Spain and Portugal).

AWWG currently has over 3,500 points of sale, a presence in 86 countries globally, and a workforce of more than 4,500 employees of 79 nationalities. As a global retail platform, the Group is committed to constant evolution and to creating brand equity by transformation, in line with the changes, challenges, and inherent needs of the industry. The three iconic brands are unified as part of AWWG while each maintains its own strong DNA and values, built up over thirty years in the retail sector with strong design teams, product development, and brand enhancement. AWWG continuously evolves, pushing the limits and defying the status quo to create value through innovative, aspirational, and sustainable products that prioritize excellence, craftsmanship, differentiation, and quality.

The project!

As a Customer Operations Specialist you will be part of our dynamic and dedicated Wholesale Customer Service team, within our Operations department, servicing our Wholesale customers and coordinating with Third Parties. You will follow up the whole order to cash process of B2B & Consigment customers over Europe.

What will the role entail?

• Customer Master Data : Helping with initiating and monitoring new customer creations / amendments according to Sales instructions
• Order Management : Helping with raising Sales Orders as well as ensuring and monitoring that orders are dispached and received correctly and integrated in SAP
• Returns Management : Assisting when making sure that return orders for faulty or commercial reason are raised according to agreed conditions
• Reporting : Supporting with the creation of weekly / monthly / ad hoc reports to monitor performance in order to identify trends and deviations
• Claims management : Helping with collecting, investigating and resolving incidences, as the main contact for wholesale customers

What do we offer?

The legal entity responsible for this hire is Pepe Jeans S.L.

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