Client Support with German in Madrid

Job Description

Location : Madrid

Workload : Full-Time

Position Overview :

We are currently looking for German-speaking Customer Support Agents to join a fast-growing team in Madrid. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their online presence.

Main Responsibilities :

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Candidate Profile :

Compensation & Benefits Package :

Why Apply?

If you're fluent in German, passionate about digital solutions, and eager to take the next step in your career, we’d love to hear from you!

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