Talent.com
Esta oferta de trabajo no está disponible en tu país.
Reservations & Guest Services Specialist

Reservations & Guest Services Specialist

HomeclubMadrid, Community of Madrid, Spain
Hace 19 días
Descripción del trabajo

About us

At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind.

Our goal is to make living well easy, wherever and whenever you choose. We started in Spain and are now expanding into the U.S. and Latin America.

We envision a world full of possibilities, where location is flexible and housing doesn’t limit your options. Help us turn this vision into a reality.

We are looking for talented individuals to join us on our exciting journey to redefine the rental market—from Madrid to the world.

Our culture

We are a diverse and dynamic team of professionals from over 18 nationalities, united by a shared vision : to transform the global rental market.

At Homeclub, we foster a culture that values continuous learning, open feedback, and personal growth. Every team member is empowered to share new ideas and take ownership of their professional development in a flexible and collaborative environment.

What you'll do

As a Reservations & Guest Services Specialist, you will be at the heart of our operations, ensuring every guest enjoys a seamless booking process and a memorable stay. Your responsibilities will span across three key areas :

Reservations :

  • Turn inquiries into bookings by assisting customers throughout their journey—from selecting the perfect property to confirming their stay.
  • Guide clients on location, pricing, and property features to ensure their needs are met.
  • Accurately manage booking information and system updates.

Guest Services :

  • Provide attentive support to tenants during their stay, addressing their questions and concerns.
  • Act as the main point of contact for guests, managing requests and resolving incidents promptly.
  • Handle calls and communications professionally, ensuring exceptional service aligned with KPIs.
  • Build strong relationships with clients, ensuring they feel valued and heard.
  • Property Management Support :

  • Assist in strategies for maximizing property profitability and occupancy.
  • Collaborate with property owners to ensure smooth operations.
  • Address maintenance or administration issues efficiently.
  • Maintain strong relationships with property owners.
  • About you

  • Strong understanding of reservation processes and tenant support.
  • Excellent communication and interpersonal skills.
  • Ability to optimize property profitability and occupancy.
  • Knowledge of property maintenance and administration tasks.
  • Familiarity with industry standards and quality service delivery.
  • Strong organizational and multitasking abilities.
  • Collaborative mindset with the capacity to work effectively with cross-functional teams.
  • Bachelor's degree in Business, Hospitality, or related field preferred.
  • Why Homeclub?

  • A charming office in the center of Madrid.
  • An international work environment; we have more than 18 nationalities!
  • On your birthday, we offer you a half day off.
  • Culture of ownership, innovation, training and feedback.
  • Flexible and dynamic work environment.
  • Free Drinks : we always provide tea and coffee.
  • After-work events and an amazing internal culture.
  • Internal growth opportunities.
  • Discounts at partner stores.
  • Discounts on our properties for your family and you.
  • We’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be an equal opportunity workplace.

    Crear una alerta de empleo para esta búsqueda

    Guest Service • Madrid, Community of Madrid, Spain

    Ofertas relacionadas
    • Oferta promocionada
    • Nueva oferta
    Guest Services Ambassador

    Guest Services Ambassador

    WhatJobsMadrid, Kingdom Of Spain, España
    Guest Services Advisor Job DescriptionWe are seeking a highly skilled and customer-focused Guest Services Advisor to join our team. The ideal candidate will have previous experience in guest relatio...Mostrar másÚltima actualización: hace 1 hora
    • Oferta promocionada
    • Nueva oferta
    Luxury Guest Services Manager

    Luxury Guest Services Manager

    beBeeGuestmadrid, madrid, España
    The Luxury Guest Services Manager plays a pivotal role in delivering exceptional guest experiences within our staterooms, ensuring seamless premium service execution by coordinating and overseeing ...Mostrar másÚltima actualización: hace 17 horas
    • Oferta promocionada
    Customer Service Specialist

    Customer Service Specialist

    PentasiaToledo, Castille-La Mancha, Spain
    Chat Host (Remote – Rotative Shifts) Location : Remote (based in Ceuta, Spain) Industry : Online Gambling / iGaming Languages : Spanish and English (MUST) We’re looking for enthusiastic and relia...Mostrar másÚltima actualización: hace 7 días
    • Oferta promocionada
    Alquiler de autobuses para fiestas - Empresa de alquiler de autobuses para fiestas (temporal)

    Alquiler de autobuses para fiestas - Empresa de alquiler de autobuses para fiestas (temporal)

    FixandoGalapagar, Comunidad de Madrid, España
    Fecha : Sábado, 03 Octubre 2026 - Inicio : 06 : 00 - Fin : 6.Cómo le gustaría encontrarse con el Especialista? : .Empresas de alquiler de autobuses para fiestas - alquilar un autobús para tu fiesta - alqu...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Guest Experience Specialist

    Guest Experience Specialist

    WhatJobsMadrid, Kingdom Of Spain, España
    The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable.As part of the Guest Rel...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Reception & Attendance Specialist

    Reception & Attendance Specialist

    China Three Gorges (Europe) S.AMadrid, Community of Madrid, Spain
    Reception & Attendance Specialist.Administrative Office team and support our mission of powering the world with renewable energy. In this role, you will learn and support in different tasks : .Chinese...Mostrar másÚltima actualización: hace 17 días
    • Oferta promocionada
    • Nueva oferta
    Guest Services Manager

    Guest Services Manager

    WhatJobsKingdom Of Spain, España
    Being a key member of the shipboard management team, the Guest Services Manager possesses a dynamic outgoing demeanor with a passion for delivering an industry leading guest vacation experience whi...Mostrar másÚltima actualización: hace 1 hora
    • Oferta promocionada
    • Nueva oferta
    Dispatch Specialist Spain (d / f / m)

    Dispatch Specialist Spain (d / f / m)

    Beckman Coulter - DiagnosticsAlcalá de Henares, Provincia de Madrid, Spain
    Are you wondering what is inside Beckman Coulter Diagnostics? Take a closer look.At first glance, you will see that for over 80 years, we have been dedicated to advancing and optimizing the laborat...Mostrar másÚltima actualización: hace 22 horas
    • Oferta promocionada
    Reception & Attendance Specialist

    Reception & Attendance Specialist

    China Three Gorges S.ACommunity of Madrid, Madrid, España
    In CTGE we are looking for an Reception & Attendance Specialist to join our Administrative Office team and support our mission of powering the world with renewable energy.In this role, you will lea...Mostrar másÚltima actualización: hace 14 días
    • Oferta promocionada
    Global Services Associate

    Global Services Associate

    HomeclubMadrid, Kingdom Of Spain, España
    We are a diverse and dynamic team of professionals from over 18 nationalities, united by a shared vision : to transform the global rental market. Every team member is empowered to share new ideas and...Mostrar másÚltima actualización: hace 16 días
    • Oferta promocionada
    Guest Services Advisor (Receptionist)

    Guest Services Advisor (Receptionist)

    Calido LivingMadrid, Community of Madrid, Spain
    What makes Calido Living unique? 😍.According to Calido Living team the best thing about working here is : .The work environment : collaborative, dynamic and open, without rigid hierarchies, encouragi...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Concierge and Events - ESP

    Concierge and Events - ESP

    Celebrity CruisesCommunity of Madrid, Spain
    Ability to speak English clearly, distinctly and cordially with guests.Experience in handling different types of events with 80+ guests. Guest services shipboard experience is an advantage.Essential...Mostrar másÚltima actualización: hace 27 días
    • Oferta promocionada
    Support Services Specialist

    Support Services Specialist

    HomeclubMadrid, Kingdom Of Spain, España
    We are a diverse and dynamic team of professionals from over 18 nationalities, united by a shared vision : to transform the global rental market. Every team member is empowered to share new ideas and...Mostrar másÚltima actualización: hace 16 días
    • Oferta promocionada
    Project Management Launch & Portfolio Specialist

    Project Management Launch & Portfolio Specialist

    Xiromed, LLCAzuqueca de Henares, Castile-La Mancha, Spain
    Xiromed is a vertically integrated generic company focused on delivering high quality & value products to the US and some European markets. Xiromed’s vision is to be a high quality provider of gener...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Revenue Specialist

    Revenue Specialist

    Auren Personas - Selección & Executive SearchMadrid, Community of Madrid, Spain
    En Auren Personas trabajamos desde la división de Selección & Executive Search y nos dedicamos a proporcionar servicios especializados de consultoría de Recursos Humanos. Actualmente estamos colabor...Mostrar másÚltima actualización: hace 25 días
    • Oferta promocionada
    Reservations & guest services specialist

    Reservations & guest services specialist

    HomeclubMadrid, Madrid, España
    About us At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind. Our goal is to make living well easy, wh...Mostrar másÚltima actualización: hace 17 días
    • Oferta promocionada
    • Nueva oferta
    Reservations & Guest Services Specialist

    Reservations & Guest Services Specialist

    WhatJobsMadrid, Kingdom Of Spain, España
    At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind. Our goal is to make living well easy, wherever and...Mostrar másÚltima actualización: hace 1 hora
    • Oferta promocionada
    • Nueva oferta
    ▷ Solo Quedan 15h : Travel And Events

    ▷ Solo Quedan 15h : Travel And Events

    WhatJobsMadrid, Kingdom Of Spain, España
    The Travel, Expense, Events, and Communications Support Specialist will be responsible for assisting in the implementation and administration of a new corporate travel and expense management tool, ...Mostrar másÚltima actualización: hace 1 hora