Support Services Specialist

We are a diverse and dynamic team of professionals from over 18 nationalities, united by a shared vision : to transform the global rental market.

Every team member is empowered to share new ideas and take ownership of their professional development in a flexible and collaborative environment.

As a Reservations & Guest Services Specialist, you will be at the heart of our operations, ensuring every guest enjoys a seamless booking process and a memorable stay. Guest Services :

Provide attentive support to tenants during their stay, addressing their questions and concerns.

Handle calls and communications professionally, ensuring exceptional service aligned with KPIs.

Property Management Support :

Address maintenance or administration issues efficiently.

Strong understanding of reservation processes and tenant support.

Knowledge of property maintenance and administration tasks.

Familiarity with industry standards and quality service delivery.

Bachelor's degree in Business, Hospitality, or related field preferred.

A charming office in the center of Madrid.

Culture of ownership, innovation, training and feedback.

Flexible and dynamic work environment.

Free Drinks : we always provide tea and coffee.