Customer Experience Advocate

About the Role

We are seeking a highly skilled professional to fill this customer support specialist position. As the primary point of contact for our customers, you will play a critical role in ensuring their satisfaction and loyalty.

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our business.

Key Responsibilities

• Provide expert multi-channel support to hospitality businesses, addressing technical and operational queries with professionalism and care.
• Efficiently resolve up to 85% of issues at first contact, escalating where necessary to ensure seamless customer experiences.
• Troubleshoot software and connection issues, utilizing strong problem-solving skills to find effective solutions.
• Lead customers through screen-share sessions to solve complex problems, demonstrating patience and expertise.
• Collaborate closely with internal teams to track trends, identify areas for improvement, and implement process enhancements.
• Develop and contribute to high-quality help articles, training materials, and customer resources, reinforcing our commitment to excellence.

Requirements

What We Offer