Customer service

Who we areVentós Group is an international company specialized in the distribution and production of Essential Oils & Aroma Chemicals with the Head Quarters located in Barcelona, Spain. The group has 9 subsidiaries around the world.We believe our people are our most important asset, so we'll offer you a dynamic international working environment with constant opportunities for development.Currently we need to reinforce our Sales team by incorporating an Sales Assistant.Your RoleAssisting in sales and setting up new customer accountsOrdering samples and documentation for customers and following up with themEntering quotations and sales orders, following up and keeping the customer informed on the status of ordersCo-ordinate the arrival of goods with the Purchasing Department to ensure delivery on timeGenerate and prepare export documentation and liaise with HQ for export information and documentationManage customers through open and interactive communicationIdentify and assess customer needs.Manage customer complaints by following up to ensure their resolutionMaintain customer databasesCommunication and coordination with other departmentsYour Skills and ExperiencePrevious and recent experience of at least 2-3 years in the administrative area in a related field with excellent customer service skills.We will consider you to bring higher education in the field of economics (ADE, Business Administration, etc.) or chemistry, among other related training.High level of EnglishDesire to be part of a fast growing company with the opportunity to progress as a professional.Strong communication skills and able to work alone and as part of a team; enthusiastic and reliableOrganised personExperience with Navision ERP a plusAdditional InformationWe offer a benefits package which includes : Option to work remotely 1 whole day and 2 afternoons per week.Flexible working hoursFree language classes depending on the needs and other training courses.Health Insurance.Common spaces for after work activities.Meal and breakfast service partially subsidized by the company.Corporate paddle tennis court for employees and family membersDo you think your professional profile fits and this could be a good project for you? Send us your application and tell us why!