Join to apply for the Account Manager German Market role at Factorial .
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Base pay range
Hello!
Before digging into much details...
, as we believe diversity and collaboration are the key for rocking the world!
If you seek a place to demonstrate and be accountable of your own success, but you don't meet every point of this Job Description, please, apply anyway!
Your Mission, Should You Choose to Accept
- Client Relationships : Regularly engage with customers, addressing their needs and providing tailored solutions.
- Sales Growth : Develop personalized sales strategies, including cross-selling, up-selling, and churn management.
- Support & Feedback : Provide prompt, personalized after-sales support, ensuring timely responses and proactive communication.
- Product Promotion : Educate clients on new products and features, aligning them with their specific use cases.
- Collaboration : Serve as the main point of contact between customers and internal teams, offering valuable feedback.
- Customer Engagement : Hold regular video meetings to demonstrate product updates and strengthen relationships.
At Factorial, we're looking for an Account Manager for the DACH Market to support our existing customers. We evaluate all seniority levels : Junior, Mid & Senior , as we believe diversity and collaboration are key for rocking the world! If you seek a place to demonstrate and be accountable for your success, but don't meet every point of this Job Description, please apply anyway!
Your role involves building and maintaining strong, long-term relationships with customers through proactive engagement, understanding client needs, and creating personalized strategies to drive satisfaction, retention, and growth.
Client Relationships : Regularly engage with customers, addressing their needs and providing tailored solutions.Sales Growth : Develop personalized sales strategies, including cross-selling, up-selling, and churn management.Support & Feedback : Provide prompt, personalized after-sales support, ensuring timely responses and proactive communication.Product Promotion : Educate clients on new products and features, aligning them with their specific use cases.Collaboration : Serve as the main point of contact between customers and internal teams, offering valuable feedback.Customer Engagement : Hold regular video meetings to demonstrate product updates and strengthen relationships.Success includes uncapped bonus potential, with earnings growing alongside impact, based on churn management, revenue growth, and upselling new features.
Your Profile
Native level of German and fluent in English.Customer-focused experience in support or satisfaction roles is highly valued.Passion for simplifying processes and removing obstacles for customers and colleagues.Ambitious, proactive, and a positive team player with strong organizational skills.Confident using CRM tools and unafraid to support clients via phone.Ready to thrive in a fast-paced, startup environment.Eager to take ownership and contribute to continuous improvement.Perks of being part of our team
High growth, multicultural, and friendly environment.Save expenses with Cobee and get your salary in advance with Payflow.Healthy lifestyle options with Gympass.Private health insurance with Alan.Language classes with Yolk Academy.Discounts at Syra, Nora & Apeteat lunch.Simplify taxes and maximize savings with TaxDown.Office perks : breakfast, organic fruit, free caffeine and theine.Flexible schedules, pet-friendly, and no dress code.Wanna learn more about us? Check our LinkedIn page, discover our HR software, or see our company event highlights. We are committed to diversity, learning, responsibility, and fast growth. Join us and help rock the world! #J-18808-Ljbffr