Service Excellence Program Manager (Field Operations)

Service Excellence Program Manager (Field Operations), Madrid

Client : Johnson Controls

Location : Madrid, Spain

Job Category : Other

EU work permit required :

Yes

Job Reference : Job Views :

Posted : Expiry Date : Job Description :

What you will do : Your expertise in operations management will be key as you collaborate closely with regional teams, program teams, and EMEALA service leaders. You will lead teams dedicated to targeted process improvement initiatives and develop comprehensive regional implementation plans. You will conduct assessments and valuations of anticipated business benefits, ensuring a robust return on investment.

How you will do it : We look for candidates with :

• Demonstrated experience in managing operations and leading transformative change initiatives.
• Proven background in project or program management with a record of successful delivery.
• Experience working within a matrix organization.
• Strong people management skills with the ability to foster collaboration and teamwork.
• High level of business acumen, with the ability to establish credibility with management, peers, and clients.
• Comprehensive knowledge of Change Management tools and methodologies.
• Ability to perform effectively under pressure while consistently achieving high-quality results.
• Excellent communication skills to engage and collaborate with diverse organizations and stakeholders.
• Fluency in English, both verbal and written.

Preferred qualifications include :

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