Seller operations program manager

Shape the Future of Digital Commerce with Your Visionary Expertise About Miravia : Miravia is an innovative e-commerce platform, part of Alibaba Group, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow.Your Role : We are looking for a results-oriented and proactive Lead Seller Operations Program Manager to lead and manage key programs focused on optimizing the seller experience. You will be responsible for setting and monitoring KPIs, identifying operational inefficiencies, and collaborating with cross-functional teams to define best practices and drive continuous improvement.Key Responsibilities : Lead seller operations programs planning, including : KPI setting, monitor key metrics, identify potential issues & gaps and define best practices.Design and launch new programs to improve the overall seller experience and support business goals.Be an expert in using data to measure and analyse business performance. Analyse operational efficiency and build business models to guide decision-making.Own and manage P& L and budgeting for seller operations programs, ensuring efficient allocation of resources and alignment with financial goals.Explore business opportunities, uncover insights and / or identify targeted areas for business growth.Collaborate with various expert teams to rollout effective products / services improvements.Manage the relationship with external partners supporting seller onboarding. Drive alignment between stakeholders and act as main point of contact.Requirements : Bachelor's degree in a related field (Business or Technical discipline)Proficient Spanish / English is a must for this position. Italian, French and German will be a plus.+5 years working experience in program / project management roles in E-commerce / Marketplaces / Internet companies within Seller Ops.Strong analytical and problem-solving skills. Experience with SQL and data querying.Solid experience in driving complex analysis, identifying relevant insights / risks to transform them into action plans and measuring its success.Ability to influence others at all levels, using data as main driver. Strong interpersonal and communication skills.Self-driven and self-motivated mindset, ability to complete tasks with minimum supervision. Problem-solving mindset. Energetic and adaptive to change.Application Process : Ready to embark on this journey with us? Please send your CV in English!Please note this role requires to work 100% from the office. Our offices are very centric tough : Metro Station Avenida de América (Madrid).Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.Join Miravia, and let's shape the e-commerce landscape together!