Information Technology Specialist

Job Overview

As an IT Support Technician (L1–L2), you’ll serve as the initial point of contact for technical

issues—handling assistance requests, diagnosing and resolving problems across hardware,

software, network, and user access—and ensuring operational continuity for employees and

systems.

Key Responsibilities

• Tier‑1 & Tier‑2 Incident Handling

○ Triage, diagnose, and resolve or escalate tickets via helpdesk tools.

○ Own basic troubleshooting—user