Information Technology Help Desk Technician

Across the data center industry – from deployment, through operations and maintenance, to decommissioning – Salute is the industry leader of delivering global data center services executed with precision.

At Salute, we don’t have employees. We have team members. It’s our culture, and it’s a significant driver of the success we're able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety and responsibility.

As a IT Service Desk Technician you would be responsible for supporting the customers / users with 1st and 2nd line support. You should be familiar with PC configuration and software / hardware set up. This is a fantastic time to join a growing Data Center business. It will provide great opportunities for candidates with drive and motivation. Local language is not required for this role, but English is necessary. This is a full-time position from Monday to Friday, business hours.

Key Accountabilities

Provide 1st and 2nd line support to the business.

Provide VIP Support and guidance.

Provide Remote Support & assistance

Ensure all Incidents & Service Requests are handled within our Service Level Agreements.

Ensure Services are maintained and always available for use.

Ensuring quality and completeness of end-user hardware and software asset inventory management.

Configure PC's and set up for users

Set up misc. hardware and software for users.

Ensuring end-user devices are patched and meet our Compliance standards.

Microsoft M365 Administration & Support.

End-user device management via In-tune

Mac device management

Knowledge & Experience

Experience working in an IT Service Organization

Works under own direction

An understanding of Networking

Active Directory and Group Policy

Microsoft Office 365, including Teams and SharePoint

Microsoft Azure, Intune, and Defender for Endpoint

Ivanti Service Manager or similar ITSM toolset experience

MacOS and Mac device management working knowledge