Engagement Leader / Delivery Project Manager Conversational AI

Overview

We are seeking an Engagement Leader / Delivery Project Manager to join our team in Spain. In this role, you will act as the main point of contact for enterprise clients, leading the delivery of Conversational AI and Contact Center technology projects. You will leverage your strong technical background and project management expertise to ensure successful project outcomes, while building long-term client relationships. This is a customer-facing role with regular travel (approx. 50%) to client sites across Spain and Europe.

Responsibilities

• Lead end-to-end delivery of AI and contact center technology projects.
• Manage project scope, timelines, budgets, and resources.
• Collaborate with clients to gather functional and non-functional requirements.
• Develop and maintain project deliverables (plans, schedules, risk assessments, reports).
• Coordinate cross-functional teams, subcontractors, and technology partners.
• Present project outcomes to stakeholders, providing recommendations and insights.
• Act as a trusted advisor, building strong relationships with client executives.

Requirements

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