Servicenow Technical Expert (SPM)

Responsibilities Translating business requirements into ServiceNow features focusing on minimizing the level of customizations.

Collaborating with the ServiceNow Architect on the design, development, and support of ServiceNow solutions, employing best practices in architecture, design, and development.

Delivering ServiceNow SPM implementations including one or several of the following : Demand Management

Project and Portfolio Management

Resource management

Integrations with EAP and / or JIRA for delivery

Reviewing and optimizing implementations done by other developers ensuring better low customization adherence, optimal performance, scalability, and security

Developing enhancements that were identified as gaps during the UAT phase and potentially reviewing existing designs to improve them.

Profile Technical & Functional Experience :

10+ years Hands-on ServiceNow SPM experience. EAP is a plus.

Excellent knowledge of Demand, Project / Portfolio management, Resource management definition and setup with practical experiences.

Good knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).

Experience of integrations with 3rd party tools (scripted APIs and Integration Hub).

Excellent knowledge of Workspaces, UI Builder, Flow Designer.

Additional experience in EAP is a plus.

Professional Skills (Methods & Processes) :

Knowledge of Project Management processes and SaFe methodology.

Good understanding of release management and code versioning best practices.

Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment.

Specification writing : ability to clearly document the functional requirements including inputs, outputs, considered solution and alternatives, high-level design, and integrations.

Testing Strategies : Experience of both technical and functional testing including test script writing and execution.

Agile Methodology : Experience of working in SCRUM.

Soft Skills Team player : Ability to efficiently collaborate within and outside of the team and adapt to the audience (technical, functional, junior, senior, management, etc.).

Proactive : propose help and assistance in problem-solving, detect issues and propose solutions, have a creative approach and propose improvement strategies.

Express ideas and opinions clearly, define messages and reach a common understanding of issues, addressing the audience effectively.

Active listener, seeks clarification and confirms understanding.

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