Servicenow developer

Your Mission Within the engineering organization of growing business in the Kudelski Security, as a Service Now Developer in our Madrid office, you will be a key member of EMEA software engineering team in charge of building and running the solutions powering our Managed Detection & Response ( MDR ) service, but also the service desk and internal tools set. As a Managed Detection and Response ( MDR ) provider, we rely on the Cyber Fusion Centers ( CFCs ) to provide services aiming to help our customers to monitor and respond to their security threats 24x7. Based in our Madrid office, you will be one of the key liaisons between our Swiss headquarters and Spanish operations, easing seamless international collaboration. Your role will be instrumental in implementing, managing, and optimizing our Service Now platform. By leveraging your deep technical expertise and understanding of business processes, you will drive productivity and efficiency across the organization. You will serve as a bridge between our engineering team and business units, ensuring that the full capabilities of Service Now are harnessed to meet our evolving business needs. As a service management leader, you will be responsible for training and mentoring team members, nurturing a culture of continuous learning and improvement. Your ultimate goal is to maintain the Service Now platform as a strategic operational asset, particularly in terms of case management, to sustain our company's global success. If you : have a strong background in Service Now development have a strong experience integrating Service Now with other systems have good understanding on Workflows have good knowledge on Service Portal want to be part of young, innovative and growing teams love working in an agile and challenging environment want to contribute your knowledge and skills to a common mission like to share your expertise, knowledge, and experience with the other team members foster teamwork and take initiatives are passionate about what you do This position could be for you. Your Responsibilities will be to : Design and develop Service Now applications, modules, and features based on business requirements and technical specifications using stories Collaborate with our expert leading the configuration and customization of Service Now platform, including user interface design, workflows, notifications, reporting, and integrations with other systems Collaborate with cross-functional teams, including product owners, analysts, and architects, to gather requirements and ensure that Service Now solutions align with business needs Develop and implement complex automation and workflows within the Service Now platform to streamline processes and enhance efficiency Troubleshoot and resolve technical issues related to Service Now applications, customizations, and integrations, providing root-cause analysis and recommendations for improvement Perform regular platform maintenance, updates, and upgrades, ensuring system stability and data integrity Establish and enforce Service Now development best practices, coding standards, and quality assurance processes Continuously research and stay current with Service Now features, enhancements, and industry trends, recommending new tools and technologies as appropriate Provide training and support to Service Now users, addressing questions, issues, and requests for enhancements Participate in the team software deliveries Supply first-class support to our stakeholders through various communication channels Work in an Agile environment, adhere to and improve the best practices and processes currently in place Create and maintain thorough documentation for Service Now customizations, integrations, and workflows This role involves If needed, be part of the 24 / 7 on-call rotation, up to 1 week every 4. Have knowledge of ITIL methodologies and relational databases Your aim is to play an active role in helping Kudelski Security to build, run and maintain solutions and services to make our customer’s business more secure. You are fluent in English an analytical and problem-solving person fully autonomous a great mentor / advisor, dedicated team player, able to evolve and rapidly develop required soft and hard skills in an ever-changing world able to work in a multicultural and international environment with good communication and collaboration skills (contact with India, Switzerland & USA) not taking anything for granted (Process re-engineering skills). enthusiastic, encouraging knowledge sharing, supporting, and promoting less experienced engineers result driven and stress resistant. Able to manage workloads by defining priorities. Common sense is nice too and the ability to take a joke You have Bachelor's degree in computer science 5+ years of experience in technical environments administrating and customizing Service Now instances excellent written and verbal communication skills a "can do" attitude and be able to navigate in a fluctuating context, when everything is not defined or can change Experience with Service Now portal These would be a plus : French speaking Familiarity with Agile (Scrum) methodologies Practice using ITSM products Practice dealing with Twilio integrations A reasonable amount of interest in Cybersecurity Hold Service Now certifications, such as Application Developer, System Administrator, Implementation Specialist, etc... Join us and be part of a rapidly growing company with locations in Switzerland, Spain, the United States and India and who leverages their unique history of innovation and engineering with a pragmatic view of client security, to adopt a different approach to cybersecurity and help change the security paradigm. When you join us, you will be part of an industry leader that has a tremendous impact on how our clients approach Cybersecurity strategy. If you love the challenge as much as the rewards and are ready to take your career to the next level, apply today.