Inside Sales Account Manager

Overview

CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.

Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Position

Position Purpose : The Internal Account Manager role is to manage a large portfolio of small & medium customers maintaining strong relationships and addressing customer needs primarily via phone and email and occasional business travel. The role comes with budget responsibility (revenue and profitability) as well as customer satisfaction and engagement targets.

Responsibilities

• Build and sustain strong customer relationships across a portfolio acting as the main point of contact for inquiries issue resolution and satisfaction.
• Identify growth opportunities and pursue new business leads increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g. Sales Operations Category Management) to design and execute strategic plans that support customer growth cost efficiency and business ease.
• Conduct regular business reviews manage tenders and negotiate contracts ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g. NPS) implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process ensuring compliance with CHEPs policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers contributing to CHEPs broader corporate social responsibility objectives.

Qualifications

Languages : English and German mandatory and Italian / Dutch as second language.

Employment details

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at

#J-18808-Ljbffr