Packet & Sdn Network Engineer

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

Join a team of highly skilled and passionate customer support engineers, taking full responsibility for resolving customer faults and technical challenges related to Colt’s Packet & SDN products and services. This role includes end-to-end ownership, task coordination, and managing relationships with network partners and internal teams to ensure a seamless customer experience.

What You Will Do

• Proactively monitor, troubleshoot, and resolve faults across a pan-European MPLS infrastructure and a range of IP services, ensuring SLAs are met.
• Act as the single point of contact for customers, providing clear updates and professional support.
• Work closely with vendors, field engineers, and 3rd-level support teams to manage escalations and complex issues.
• Maintain accurate incident records and generate technical reports when required.
• Identify and implement solutions to recurring problems in Packet & SDN networks.
• Support software upgrades in collaboration with vendors and internal teams.
• Participate in a 24 / 7 shift pattern to ensure round-the-clock support for our customers.

What We're Looking For

We’re seeking a highly skilled and proactive Network Engineer with expertise in Layer 1, 2, and 3 services and technologies. The ideal candidate will have a strong technical background, excellent problem-solving, and a passion for delivering exceptional customer support.

What We Offer You

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose : to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

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Benefits

Our benefits support you through all parts of life, for both physical and mental health.

A global network