Strategic Service Delivery Expert

Overview

Effective team collaboration is key to tackling complex challenges and unlocking opportunities. To succeed, organizations must leverage both digital and human capabilities. A Senior Analyst role involves working in a dynamic global team providing industry / functional expertise and insights. You'll serve as a thought partner and content expert to project teams and sector leaders, helping structure and solve intricate issues. You will support business growth efforts for customer-facing services by collaborating with senior stakeholders through contributing analysis and insights to proposals, workshops, and marketing materials. The Customer Services and Contact Centers area is an expert network of professionals who help clients on specific cases related to contact center and customer service improvement strategies. You will have substantial experience applying technology and process innovation to enhance customer service and contact centers.

Key Responsibilities

• Contribute industry / functional expertise and insights to project teams
• Support commercialization efforts for customer-facing services
• Develop analysis and insights for proposals, workshops, and marketing materials
• Collaborate with senior stakeholders to drive business growth
• Apply technology and process innovation to enhance customer service and contact centers

Requirements

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