Sales and Customer Support Specialist

Role Summary

This role is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and sales skills to join our team. As a Customer Service Sales Representative, you will be responsible for handling inbound activity, responding to customer queries, making outbound calls, creating quotes, and initiating post-sales tasks.

Key Responsibilities :

• Mainly handle inbound activity (calls, emails, chat, tasks) of customer post-sales requests
• Respond to inbound queries in a fast and effective manner
• Make outbound calls when necessary to resolve issues with customers and different internal business units
• Create quotes and follow up with cross-selling / upselling opportunities while maintaining a proactive and service-oriented attitude
• Ensure personal knowledge of the Store portfolio and Post-sales process are maintained
• Initiate and manage customer post-sales related tasks, covering order cancellations, claims management, order and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite with a high-quality, efficient, and customer-centric approach

Requirements

We are looking for individuals who possess strong communication skills, are bilingual or proficient in French and fluent in English, have minimum 1 year relevant experience, and demonstrate a natural talent to help others and go beyond expectations for our customers.

Benefits

We offer a range of benefits that support your unique lifestyle, including a full-time contract, competitive salary, great office location, friends-hunting bonus, full-paid training, career development program, and specialized courses.

About Us

At Concentrix, we invest in our employees because we know that when they thrive, our clients and their customers thrive. We believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.