Customer Support Specialist - Saas

Overview

We’re looking for a Customer Support Advisor to join our growing team in Málaga, supporting clients across the Spain, Portugal and Italy. You’ll be the first point of contact for customers, helping them maximize the value of our SaaS software while resolving technical and operational queries with professionalism and care.

Responsibilities

• Provide multi-channel support (phone, chat, email) to hospitality businesses.
• Resolve up to 85% of issues at first contact, escalating where necessary.
• Troubleshoot software and connection issues.
• Guide customers through screen-share sessions to solve complex problems.
• Collaborate with internal teams to track trends and improve processes.
• Contribute to help articles, training materials, and customer resources.

Requirements

What We Offer

If you’re motivated, technically minded, and eager to help customers succeed, we’d love to hear from you.

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