L2 CUSTOMER SUPPORT - (CA / EN)

We are looking for technical support agents who speak Spanish, English, and Catalan to provide technical service for an IT project based in Barcelona.

As a Level 2 Technical Support Specialist, your responsibilities will include :

• Diagnosing, collecting, categorizing, and analyzing incidents reported by clients, providing precise solutions.
• Maintaining interactions with the Level 3 development team (Vietnam).
• Ensuring agile communication with the Level 1 support team (Switzerland, Spain, and France).
• Logging and documenting incidents reported by clients for the development team.
• Responding in writing to client requests and inquiries.
• Working closely with Team Leaders to ensure high customer satisfaction.

Requirements

What We Offer

A professional and multicultural work environment, where you will collaborate with professionals from all around the world.

An organized company structure with years of industry experience, allowing our team to benefit from our expertise.

All necessary equipment provided.

Permanent contract.

Flexible working hours.

Flexible benefits package (health insurance, meal vouchers, childcare vouchers).

24 vacation days + December 24th and 31st as company-designated non-working days.

1 additional vacation day every two years.

Share your talent with us and become part of an innovative team. Fill out the form to take the next step toward a career full of growth, challenges, and new opportunities.

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